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For more information, visit www.desatech.com
For more information, visit www.desatech.com
TROUBLESHOOTING
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Burner does not light after ODS/pilot is lit
Delayed ignition of one or both burners
Burner backfiring during combustion
Slight smoke or odor during initial operation
Moisture/condensation noticed on windows
Heater produces a whistling noise when
burners are lit
White powder residue forming within burner
box or on adjacent walls or furniture
Remote does not function (GHRC and
GHRCTA only)
REMEDY
1. Contact local natural or propane/LP gas
company
2. Clean burner(s) (see Cleaning and Mainte-
nance, page 19) or replace burner orifice(s)
3. Replace burner orifice
4. Reconnect leads (see Wiring Diagram,
page 23)
5. Replace battery in transmitter and receiver
1. Contact local natural or propane/LP gas
company
2. Clean burner(s) (see Cleaning and Main-
tenance, page 19) or replace burner
orifice(s)
1. Clean burner (see Cleaning and Main-
tenance, page 19) or replace burner
orifice(s)
2. Replace damaged burner
3. Replace gas regulator
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning and
Maintenance, page 19)
2. Replace gas control
3. Problem will stop after a few hours of
operation
1. Refer to Air for Combustion and Venti-
lation requirements (page 4)
1. Turn control knob to LO position and
let warm up for a minute
2. Operate burners until air is removed
from line. Have gas line checked by lo-
cal natural or propane/LP gas company
3. Observe minimum installation clear-
ances (see pages 8 through 11)
4. Clean burners (see Cleaning and Main-
tenance, page 19) or replace burner
orifice(s)
1. Turn heater off when using furniture
polish, wax, carpet cleaners, or similar
products
1. Replace 9-volt batteries in receiver and
remote control
POSSIBLE CAUSE
1. Inlet gas pressure is too low
2. Burner orifice(s) clogged
3. Burner orifice diameter is too small
4. Thermopile leads disconnected or im-
properly connected
5. Burner will not come on in remote po-
sition
1. Manifold pressure is too low
2. Burner orifice(s) clogged
1. Burner orifice is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Not enough air
2. Gas regulator defective
3. Residues from manufacturing processes
and logs curing
1. Not enough combustion/ventilation air
1. Turning control knob to HI position
when burners are cold
2. Air in gas line
3. Air passageways on heater blocked
4. Dirty or partially clogged burner
orifice(s)
1. When heated, vapors from furniture pol-
ish, wax, carpet cleaners, etc. may turn
into white powder residue
1. Battery is not installed. Battery power
is low