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104267
VENT-FREE NATURAL GAS HEATER
CGN10TA and CGN10TLA
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Burner does not light after ODS/pilot is lit
Delayed ignition of burner
Burner backfiring during combustion
Yellow flame during burner combustion
Slight smoke or odor during initial operation
Heater produces a whistling noise when
burner is lit
White powder residue forming within burner
box or on adjacent walls or furniture
REMEDY
1. Clean burner orifice (see Cleaning and
Maintenance, page 12) or replace burner
orifice
2. Replace burner orifice
3. Contact local natural gas company
1. Contact local natural gas company
2. Clean burner orifice (see Cleaning and
Maintenance, page 12) or replace burner
orifice
1. Clean burner orifice (see Cleaning and
Maintenance, page 12) or replace burner
orifice
2. Contact local natural gas company
3. Replace burner
4. Replace gas regulator
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning and
Maintenance, page 12)
2. Contact local natural gas company
3. Replace gas regulator
1. Problem will stop after a few hours of
operation
1. Turn control knob to LO position and
let warm up for a minute
2. Operate burner until air is removed from
line. Have gas checked by local natural
gas company
3. Observe minimum installation clear-
ances (see Figure 4, page 7)
4.
Clean burner (see Cleaning and Mainte-
nance, page 12) or replace burner orifice
1. Turn heater off when using furniture
polish, wax, carpet cleaners, or similar
products
POSSIBLE CAUSE
1. Burner orifice is clogged
2. Burner orifice diameter is too small
3. Inlet gas pressure is too low
1. Manifold pressure is too low
2. Burner orifice is clogged
1. Burner orifice is clogged or damaged
2. Inlet gas pressure is too low
3. Burner damaged
4. Gas regulator defective
1. Not enough air
2. Inlet gas pressure is too low
3. Gas regulator defective
1. Residues from manufacturing processes
1. Turning control knob to HI position
when burner is cold
2. Air in gas line
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifice
1. When heated, vapors from furniture pol-
ish, wax, carpet cleaners, or similar prod-
ucts
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