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For more information, visit www.desatech.com
For more information, visit www.desatech.com
TECHNICAL SERVICE
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA International’s Technical
Service Department at 1-866-672-6040. When calling, please have
your model and serial numbers of your heater ready.
You can also visit DESA International’s technical service web site
at www.desatech.com.
For information or questions concerning hand-held remote or re-
ceiver, contact Tracking Technology at 1-800-301-0440 or
www.trackingtech.com.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local
propane/LP gas supplier.
REPLACEMENT PARTS
Note:
Use only original replacement parts. This will protect your
warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), call DESA International’s Technical
Service Department at 1-866-672-6040.
When calling DESA International, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), either contact your nearest Parts Cen-
tral (see page 28) or call DESA International at 1-866-672-6040 for
referral information.
When calling DESA International, have ready
• model number of your heater
• the replacement part number
SPECIFICATIONS
CCL3018PR CCL3018NR
CCL3018PRA CCL3018NRA
Btu (Variable) 16,000/30,000 16,000/30,000
Type Gas Propane/LP Only Natural Gas Only
Ignition Piezo Piezo
Manifold Pressure 8.0" W.C. 3.5" W.C.
Inlet Gas Pressure (in. of water)
Maximum 14" 10.5"
Minimum* 11" 5"
Shipping Weight 28 lbs. 28 lbs.
* For the purpose of input adjustment
CCL3924PR CCL3924NR
CCL3924PRA CCL3924NRA
Btu (Variable) 20,000/39,000 20,000/39,000
Type Gas Propane/LP Only Natural Gas Only
Ignition Piezo Piezo
Manifold Pressure 8.0" W.C. 3.5" W.C.
Inlet Gas Pressure (in. of water)
Maximum 14" 10.5"
Minimum* 11" 5"
Shipping Weight 66 lbs. 66 lbs.
* For the purpose of input adjustment
CCL3930PR CCL3930NR
CCL3930PRA CCL3930NRA
Btu (Variable) 20,000/39,000 20,000/39,000
Type Gas Propane/LP Only Natural Gas Only
Ignition Piezo Piezo
Manifold Pressure 8.0" W.C. 3.5" W.C.
Inlet Gas Pressure (in. of water)
Maximum 14" 10.5"
Minimum* 11" 5"
Shipping Weight 70 lbs. 70 lbs.
* For the purpose of input adjustment
SPECIFICATIONS
SERVICE HINTS
TECHNICAL SERVICE
REPLACEMENT PARTS