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FREQUENTLY ASKED QUESTIONS (FAQs)
What types of equipment are NOT allowed to be plugged into the UPS?
Any device which exceeds the unit’s VA/Watt rating should not be plugged into the UPS. High drain devices, medical equipment, and aquatic equipment
also void the unit’s warranty. Below is a list of other devices that also void the warranty.
• Laser printers
• Space heaters
• Copiers
• Paper shredders
• Vacuums
• Curling Irons
Can I increase the runtime by hooking up multiple UPS units in a row?
This configuration is called “daisy-chaining” and will void the UPS’s warranty.
Can I hookup a surge strip to the UPS unit?
No. Surge strips cannot be installed before or after the UPS unit. Doing so will void the UPS’s warranty. If you require additional outlets, upgrade your
UPS to a model that has more outlets, or simply add an additional UPS to your existing configuration. If you need a longer input cord, you can purchase a
UL certified extension cord that is rated for the respective current of the unit. This cord MUST be a single-outlet extension cord.
Should the cooling fan on my CyberPower UPS be running at all times?
No. The internal cooling fan will only run when it’s required. CyberPower UPS systems utilize an internal thermal sensor which activates the fan when the
temperature exceeds a certain threshold. When the UPS is running Online (off AC power), it is completely normal for the fan to not be running.
Do I have to have the UPS turned on in order for it to charge?
No. The UPS will charge the battery whether the unit is turned on or turned off.
My LCD screen shuts off after 15-30 seconds of inactivity. Is there a way to keep the LCD screen illuminated at all times?
No. The LCD display will only light up when the Select button is pressed. This extends the life of the LCD screen and is part of the energy saving design of our
UPS systems.
NEED ADDITIONAL HELP?
Contact the Tech Support department with installation, troubleshooting, or general product questions.
CyberPower Technical Support
Phone: 1-877-297-6937
Email: tech@cpsww.com
Web: www.CPSww.com
Mail: 4241 12th Avenue E, Suite 400 Shakopee, MN 55379
Hours of Operation:
Monday – Friday, 8:00am – 5:00pm (CST)
SERVICE INFORMATION