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Product Registration
CyberPower requests that you complete and return the Warranty
Registration Card enclosed with the Product or register the Product at its
website (www.CPSww.com) to establish that you are the Initial Customer
of the Product, and therefore entitled coverage under the Limited
Warranty and the Connected Equipment Guarantee. (Registration is not
required for coverage, but note: if you do not register your purchase, you
will be required to provide proof of purchase.)
Limited Warranty and Connected Equipment
Guarantee
Read the following terms and conditions carefully before using the
CyberPower UPS (the “Product”). By using the Product you consent to be
bound by and become a party to the terms and conditions of this Limited
Warranty and Connected Equipment Guarantee (together referred to as
this “Warranty”). If you do not agree to the terms and conditions of this
Warranty, you should return the Product for a full refund prior to using it.
Who Is Providing This Warranty?
CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited
Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the
Product under normal use and conditions. It also covers equipment that
was connected to the Product and damaged because of the failure of the
Product.
What Is The Period of Coverage?
This warranty covers the Product for three years and connected
equipment for as long as you own the Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you
sell or otherwise transfer the Product.
How Do You Get Service?
1. Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA),
Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379 or send us an
e-mail message at claims@cpsww.com for instructions.
2. When you contact CyberPower, identify the Product, the Purchase
Date, and the item(s) of Connected Equipment. Have information on all
applicable insurance or other resources of recovery/payment that are
available to the Initial Customer and Request a Claim Number.
3. You must provide a purchase receipt (or other proof of the original
purchase) and provide a description of the defect.
4. Pack and ship the product to CyberPower and, if requested, the item(s)
of Connected Equipment, a repair cost estimate for the damage to the
Connected Equipment, and all claim forms that CyberPower provides
to you. Show the Claim Number on the shipping label or include it with
the product. You must prepay all shipping costs, you are
responsible for packaging and shipment, and you must pay the
cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will
repair or replace it at CyberPower's expense, or, if CyberPower is unable to
or decides not to repair or replace the Product (if defective) within a
reasonable time, CyberPower will refund to you the full purchase price you
paid for the Product (purchase receipt showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it,
we will also send you forms for making your claim for the connected
equipment. We will repair or replace the equipment that was damaged
because of the failure of our Product or pay you the fair market value (NOT
REPLACEMENT COST) of the equipment at of the time of the damage.
We will use Orion Blue Book, or another a third-party valuation guide, or
eBay, craigslist, or other source to establish that amount. Our liability is
limited to the Connected Equipment Guarantee amount as stated in the
Technical Specifications section.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
What Are Some Things This Warranty Does Not Cover?
1. This Warranty does not cover any software that was damaged or
needs to be replaced due to the failure of the Product or any data that
is lost as a result of the failure or the restoration of data or records, or
the reinstallation of software.
2. This Warranty does not cover or apply to: misuse, modification,
operation or storage outside environmental limits of the Product or the
equipment connected to it, nor for damage while in transit or in storage,
nor if there has been improper operation or maintenance, or use with
items not designed or intended for use with the Product, such as laser
printers, appliances, aquariums, medical or life support devices, etc.
.
What Are The Limitations?
1. This Warranty does not apply unless the Product and the equipment
that was connected to it were connected to properly wired and
grounded outlets (including compliance with electrical and safety codes
of the most current electrical code), without the use of any adapters or
other connectors.
2. The Product must have been plugged directly into the power source
and the equipment connected to the Product must be directly
connected to the Product and not “daisy-chained” together in serial
fashion with any extension cords, another Product or device similar to
the Product, surge suppressor, or power tap. Any such installation
voids the Limited Warranty.
3. The Product and equipment connected to it must have been used
properly in a suitable and proper environment and in conformance with
any license, instruction manual, or warnings provided with the Product
and the equipment connected to it.
4. The Product must have been used at all times within the limitations on
the Product’s VA capacity.
Where Can I Get More Information?
For further information please feel free to contact CyberPower at Cyber
Power Systems (USA), Inc. 4241 12th Ave E., STE 400, Shakopee, MN
55379; call us at (877) 297-6937; or send us an e-mail message at
claims@cpsww.com.
PRODUCT REGISTRATION & WARRANTY