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Safety reversing
sensors wire shorted
or black/white wire
reversed.
Safety reversing
sensors wire open
(broken or
disconnected).
OR
Symptom: One or both of the Indicator lights on the safety sensors do
not glow steady.
• Inspect sensor wires for a short (staple in wire), correct wiring polarity
(black/white wires reversed), broken or disconnected wires, replace/attach
as needed.
• Disconnect all wires from back of motor unit.
• Remove sensors from brackets and shorten sensor wires to 1-2 ft
(30-60 cm) from back each of sensor.
• Reattach sending eye to motor unit using shortened wires. If sending eye
indicator light glows steadily, attach the receiving eye.
• Align sensors, if the indicator lights glow replace the wires for the sensors. If
the sensor indicator lights do not light, replace the safety sensors.
Symptom: LED is not lit on door control.
• Inspect door control/wires for a short (staple in wire), replace as needed.
• Disconnect wires at door control, touch wires together. If motor unit
activates, replace door control.
• If motor unit does not activate, disconnect door control wires from motor
unit. Momentarily short across red and white terminals with jumper wire. If
motor unit activates, replace door control wires.
• If motor unit doesn’t operate, motor unit is overheated. Wait 15 minutes and
retry. If motor unit still will not operate replace logic board.
Symptom: Sending indicator light glows steadily, receiving indicator light
is dim or flashing.
• Realign receiving eye sensor, clean lens and secure brackets.
• Verify door track is firmly secured to wall and does not move.
Symptom: Motor has overheated; the motor unit does not operate or
trolley is stuck on stop bolt = Motor unit hums briefly; RPM Sensor =
Short travel 6-8" (15-20 cm).
• Unplug unit to reset. Try to operate motor unit, check diagnostic code.
• If it is still flashing 5 times and motor unit moves 6-8" (15-20 cm), replace
RPM sensor.
Symptom: Motor unit doesn’t operate.
• Replace logic board because motor rarely fails.
1 FLASH
2 FLASHES
Installed Safety
Reversing Sensor
Safety Reversing Sensor
Bell Wire
KG
KG
LED or
Diagnostic
LED
“Learn”
Button
Diagnostics
Located On
Motor Unit
Your garage door opener is programmed with
self-diagnostic capabilities. The “Learn” button/diagnostic
LED will flash a number of times then pause signifying it
has found a potential issue. Consult the Diagnostic
Chart below.
Door control or
wire shorted.
3 FLASHES
Safety Reversing
Sensors slightly
misaligned (dim or
flashing LED).
4 FLASHES
Motor overheated
or possible RPM
sensor failure.
Unplug to reset.
5 FLASHES
Motor Circuit Failure.
Replace Receiver
Logic Board.
6 FLASHES
DIAGNOSTIC CHART