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PROBLEM POSSIBLE REMEDIES..
FAN O.K., NO LIGHT Check for burned-out light bulb. Check fan light wires.
REMOTE CONTROL OF FAN IS ERRATIC Check batteries installed correctly. Install fresh ALKALINE batteries.
SELECTING WINTER MODE CANCELS AUTO-SPEED Normal.
CHANGING SPEED OR DIRECTION CANCELS WINTER Normal.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL Change channel of control and fan to a number between 49 and 63.
CONTROL ALSO OPERATES A SECOND FAN IN HOME Change channel on control and fan.
TEMPERATURE DISPLAY DOES NOT CHANGE QUICKLY Normal. Updates only every 2 minutes.
FAN WOBBLES OR SHAKES EXCESSIVELY Make sure hanging ball slot is properly aligned.
Tighten canopy and mounting crossbar screws.
Tighten all blade screws. Blades must be balanced (contact your dealer).
FAN NOISY DURING OPERATION Tighten glassware and light bulbs.
Tighten motor housing screws.
Tighten canopy and mounting crossbar screws.
DOES NOT RUN ON LOW SPEED If new, “break-in” may be required - run at higher speed for several days.
BATTERY LIFE SEEMS SHORT Not using Alkaline batteries: Replace with Alkaline batteries.
TEMPERATURE READINGS Temperature accuracy = ±3°F
FAN DOES NOT RESPOND TO REMOTE CONTROL: Power to fan is off; wrong remote being used; remote channel changed; fan receive SET
channel changed; or fan antenna not receiving. See above; in locations with two or more fans in different rooms check that controllers are
in right rooms; change SET channel to match fan; change fan SET channel to match remote; check antenna connected to RCM; check
antenna positioned correctly; if batteries weak by moving remote close to fan; check that remote not laying on metal surface causing
weak signal; or connect Earth ground to fan.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL OR IS ERRATIC: Invalid lower channel SET; 2nd remote in area SET to same channel;
or remote buttons pressed too quickly Be sure SET channel is between 49 and 63; check SET channels of any other remotes at site (check
if nearby homes have Comfort Touch fans installed- remote signal can travel 50 ft.); and for proper operation of the control you must wait
“one second” between presses.
AFTER POWER FAILURE, FAN AND LIGHTS ARE OFF: Normal: To immediately restore fan to its original settings press any button. Fan will
reset itself within about 30 minutes after power is restored when remote sends normal update message to fan.
WHEN AC POWER IS TURNED ON, LIGHT COMES ON OR FAN TURNS: Remote control defective; remote buttons pressed too soon; AC
electricity irregularities (noise spikes, fluctuations, or failure). Turn off with remote and restart; replace remote control unit; or wait
twenty seconds for electronics warm-up; check AC electricity for irregularities (defective light dimmers, noise spikes, voltage changes
caused by appliances, motors, supply brown outs or interruptions, or storms, etc).
COMFORT•TOUCH
TROUBLESHOOTING
Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.
Caring for Finishes: For cleaning, a soft brush or lint-free cloth
should be used to prevent scratching the finish. A vacuum cleaner
brush nozzle can remove heavier dust. Surface smudges or an accu-
mulation of dirt and dust can easily be removed by using a mild
detergent and slightly dampened soft cloth. An antistatic agent
may be used, but never use abrasive cleaning agents. These will
damage the finish. Painted and high-gloss blades may be cleaned
in the same manner.
Blades: Wood finish blades should be cleaned with a furniture pol-
ishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.
Never Lubricate this Fan!
The precision motor at the heart of your Casablanca fan features
sealed bearings that are lubricated for life. Do not attempt to oil
the motor.
Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit
breaker before changing light bulbs. Replace bulbs with same type
as removed from the fixture. Each fan is rated for a maximum TOTAL
wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will
burn out the fan electronics module and void the warranty.
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