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Troubleshooting
WARNING:
To reduce the risk of electric shock, turn
power switch OFF and disconnect plug
from electrical outlet before performing
maintenance or troubleshooting.
13
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Vacuum cleaner won’t turn
Possible causes Remedies
1. Power cord not firmly plugged in 1. Check electrical plug
Vacuum cleaner won't pick up dirt
Possible causes Remedies
1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting
2. Hose not attached to suction opening 2. Grasp Quick Release handle and firmly push
hose wand onto the suction opening.
3. Twist 'n Snap hose not securely attached 3. Make sure Twist 'n Snap hose is snapped
into locked position
4. Crack or hole in hose 4. Check hose and replace if needed
5. Broken or worn drive belt 5. Replace drive belt, see page 11
6. Rotating floor brush bristles worn 6. Replace brush
7. Rotating floor brush jammed 7. Remove brush and clean debris from brush ends
8. Clog in vacuum 8. Follow instructions for clearing
clogs on page 12
9. Dirt container full 9. Empty dirt container
10. Dirt container not installed properly 10. Position correctly and lock in place
11. Filters are dirty 11. Check and clean inner and outer circular
filters, pre-motor and post-motor filters
12. Primary separator missing or installed incorrectly 12. Check for a clog in the tube in the center of the
dirt container, clear and properly install
primary separator
13. TurboBrush is clogged
or debris is 12. Maintain TurboBrush, see page 10
wrapped around the brush
Tools won't pick up dirt
Possible causes Remedies
1. Crack or hole in hose 1. Check hose and replace if needed
2. Vacuum hose, wand or tools clogged 2. Follow instructions for clearing clogs on
page 12
3. Dirt container full 3. Empty dirt container
4. Dirt container or upper tank not installed properly 4. Position correctly and lock in place
5. Filters are dirty 5. Check and clean inner and outer circular
filters, pre-motor and post-motor filters
6. Primary separator missing or installed incorrectly 6. Check for a clog in the tube in the center of the
dirt container, clear and properly install
primary separator
Vacuum cleaner difficult to push
Possible causes Remedies
1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting
Visible dirt escaping from cleaner
Possible causes Remedies
1. Dirt container full 1. Empty dirt container
2. Filters missing or installed incorrectly 2. Check inner and outer circular filter and
post-motor filter for correct installation
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