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Vacuum cleaner won’t turn on
Possible causes Remedies
1. Power cord not plugged in 1. Check electrical plug
2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker
Vacuum cleaner won’t pick up dirt
Possible causes Remedies
1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting
2. Hose not attached to suction opening 2. Grasp quick reach handle and firmly push
hose wand onto the suction opening
3. Crack or hole in hose 3. Check hose and replace if needed
4. Broken or worn drive belt 4. Replace drive belt, see page 11
5. Rotating floor brush bristles worn 5. Replace brush
6. Rotating floor brush jammed 6. Remove brush and clean debris from brush ends,
see page 10
7. Clog in vacuum 7. Follow instructions on page 12 for clearing clogs
8. Dirt container full 8. Empty dirt container, see page 8
9. Dirt container or upper tank not installed properly 9. Position correctly and lock in place
10. Filters are dirty 10. Check and clean pre-motor and post-motor filters,
see page 10
Tools won't pick up dirt
Possible causes Remedies
1. Crack or hole in hose 1. Check hose and replace if needed
2. Clog in vacuum 2. Follow instructions on page 12 for clearing clogs
3. Dirt container full 3. Empty dirt container
4. Dirt container or upper tank not installed properly 4. Position correctly and lock in place
5. Filters are dirty 5. Check and clean pre-motor and post-motor filters
Vacuum cleaner is difficult to push
Possible causes Remedies
1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting
Visible dirt escaping from cleaner
Possible causes Remedies
1. Dirt container full 1. Empty dirt container, see page 8
2. Filters missing or installed incorrectly 2. Check pre-motor and post-motor
filters for correct installation
Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
Troubleshooting - CleanView Helix
®
WARNING:
To reduce the risk of injury from
moving parts, turn off vacuum
cleaner and disconnect from
power outlet before performing
troubleshooting steps.
Other maintenance or service not included
in the manual should be performed by an
authorized service representative.
Thank you for selecting a
BISSELL product.