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Troubleshooting
Vacuum cleaner won’t turn on
Possible causes Remedies
1. Power cord not plugged in 1. Check electrical plug
2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker
3. Thermal protector activated 3. Allow cleaner to cool for 30 minutes, see
pg. 13
4. Handle not fully attached 4. Remove handle and reinstall
Brush not rotating
Possible causes Remedies
1. Brush switch turned to “Off” 1. Make sure brush switch is in “On” position
2. Vacuum is in upright position 2. Recline vacuum to operate brush
3. Brush is jammed 3. Remove obstruction or debris (pg. 14),
unplug cleaner to reset brush (pg. 14)
4. Brush needs to be reset 4. Unplug cleaner to reset brush (pg. 14)
5. Handle not fully attached 5. Remove handle and reinstall
Vacuum cleaner won’t pick up or low suction
Possible causes Remedies
1. Incorrect height setting 1. Turn dial to lower setting
2. Hose wand not properly positioned 2. Make sure hose wand is fully seated in
base and diverter is seated to the left
3. Dirt container not installed properly 3. Check assembly of upper and lower portions,
correctly position and snap into place
4. Dirt container full 4. Empty dirt container
5. Clog in cleaner 5. Follow instructions on pg. 12-13 for
clearing clogs
6. Filters are dirty 6. Check and clean foam filter, check and
replace HEPA filter cartridge if needed
7. Hose not properly attached 7. Make sure hose collar is twisted to
lock position
8. Fiber door and or gasket missing 8. Check filter door and gasket to verify.
or not installed properly
WARNING:
To reduce the risk of electric shock,
turn power OFF and disconnect
polarized plug from electrical outlet
before performing maintenance or
troubleshooting.