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26
4. GUARANTEE
The following conditions form the
guarantee agreement between A.O.
Smith Water Products Company (the
warrantor) and the owner of the water
heater.
4.1 Guarantee in general
If within one year of the original
installation date of the water heater
any part or component other than the
tank shall prove upon examination by
the warrantor or authorised agent to
be defective in material or work-
manship, the warrantor will exchange
such part or component.
4.2 Guarantee of the tank
If within 3 years of the original
installation date, the tank fails due to
rust or corrosion from the water side,
the warrantor will supply a complete
new water heater of equivalent size
and duty (excluding delivery and
installation charges). On the
replacement water heater a guarantee
will be granted sufficient to cover the
unexpired portion of the original 3 year
guarantee of the originally installed
water heater.
4.3 Conditions for installation
and use
The guarantee applies to the heater
only while it remains in its orignial
location, and is installed in accordance
with local plumbing and building
regulations and all relevant Codes of
Practice.
The water heater should also have
been used only:
a) for potable water free to circulate at
all times and with the tank free of
damaging scale deposits;
b) at temperatures not exceeding the
maximum setting of its thermostat
and ECO (Energy Cut Off device);
c) at water pressures and/or energy
inputs which do not exceed those
stated on the rating plate of the
water heater;
d) in a non corrosive atmosphere or
area;
e) with an approved temperature and
pressure relief valve of adequate
capacity not exceeding the working
pressure rating shown on the
water heater, and installed in
conformity with A.O. Smith Water
Products Companies installation
instructions;
f) when anode(s) have been
inspected and renewed, if they are
worn or erroded by 50% of more at
any point of their length.
4.4 Exclusions
The guarantee will be null and void:
a) if the water heater has been
damaged by an external cause;
b) in case of misuse, neglect (including
frost damage) or incorrect use of
the water heater;
c) in case of unauthorised alteration,
modification or repair;
d) in case of ingress into the water
heater of chemicals, pollutants or
contaminants;
e) if the hardness of the incoming
water is, or has been, softened
below 60 ppm CaCO
3
;
f) if the water heater is effected by
corrosive vapours such as those
found in hairdressers, dry cleaners
and laundries or where some
industrial degreasing products are
used and stored (for further
information and advise please
contact the A.O. Smith Technical
Department).
4.5 Range of guarantee
All replacement water heaters supplied
under the terms of this warranty will
be supplied ex stock on an F.O.B.
basis. A.O. Smith accepts no
responsability for carriage, labour or
other installation costs.
4.6 Claims
Any claim under this warranty should
be initiated with the dealer who
originally sold the water heater or with