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Limited Warranty
Digital Security Controls Ltd. warrants the original purchaser that for a period of
twelve months from the date of purchase, the product shall be free of defects in
materials and workmanship under normal use. During the warranty period, Digital
Security Controls Ltd. shall, at its option, repair or replace any defective product
upon return of the product to its factory, at no charge for labour and materials. Any
replacement and/or repaired parts are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. The original purchaser must
promptly notify Digital Security Controls Ltd. in writing that there is defect in mate-
rial or workmanship, such written notice to be received in all events prior to expira-
tion of the warranty period. There is absolutely no warranty on software and all
software products are sold as a user license under the terms of the software license
agreement included with the product. The Customer assumes all responsibility for
the proper selection, installation, operation and maintenance of any products pur-
chased from DSC. Custom products are only warranted to the extent that they do
not function upon delivery. In such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within
Canada and the United States, with the exception that Digital Security Controls Ltd.
shall not be responsible for any customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the
point of purchase. All authorized distributors and dealers have a warranty program.
Anyone returning goods to Digital Security Controls Ltd. must first obtain an autho-
rization number. Digital Security Controls Ltd. will not accept any shipment what-
soever for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal
use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake or lightning;
• damage due to causes beyond the control of Digital Security Controls Ltd. such as
excessive voltage, mechanical shock or water damage;
• damage caused by unauthorized attachment, alterations, modifications or foreign
objects;
• damage caused by peripherals (unless such peripherals were supplied by Digital
Security Controls Ltd.);
• defects caused by failure to provide a suitable installation environment for the
products;
• damage caused by use of the products for purposes other than those for which it
was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper application of the
products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be
covered by Warranty: (i) freight cost to the repair centre; (ii) products which are not
identified with DSC's product label and lot number or serial number; (iii) products
disassembled or repaired in such a manner as to adversely affect performance or
prevent adequate inspection or testing to verify any warranty claim. Access cards or
tags returned for replacement under warranty will be credited or replaced at DSC's
option. Products not covered by this warranty, or otherwise out of warranty due to
age, misuse, or damage shall be evaluated, and a repair estimate shall be provided.
No repair work will be performed until a valid purchase order is received from the
Customer and a Return Merchandise Authorisation number (RMA) is issued by
DSC's Customer Service.
Digital Security Controls Ltd.’s liability for failure to repair the product under this
warranty after a reasonable number of attempts will be limited to a replacement of
the product, as the exclusive remedy for breach of warranty. Under no circum-
stances shall Digital Security Controls Ltd. be liable for any special, incidental, or
consequential damages based upon breach of warranty, breach of contract, negli-
gence, strict liability, or any other legal theory. Such damages include, but are not
limited to, loss of profits, loss of the product or any associated equipment, cost of
capital, cost of substitute or replacement equipment, facilities or services, down
time, purchaser’s time, the claims of third parties, including customers, and injury to
property. The laws of some jurisdictions limit or do not allow the disclaimer of con-
sequential damages. If the laws of such a jurisdiction apply to any claim by or
against DSC, the limitations and disclaimers contained here shall be to the greatest
extent permitted by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other
warranties, whether expressed or implied (including all implied warranties of mer-
chantability or fitness for a particular purpose) and of all other obligations or liabili-
ties on the part of Digital Security Controls Ltd. Digital Security Controls Ltd. neither
assumes responsibility for, nor authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to assume for it any other warranty or
liability concerning this product. This disclaimer of warranties and limited warranty
are governed by the laws of the province of Ontario, Canada.
WARNING: Digital Security Controls Ltd. recommends that the entire system
be completely tested on a regular basis. However, despite frequent testing, and
due to, but not limited to, criminal tampering or electrical disruption, it is pos-
sible for this product to fail to perform as expected.
Out of Warranty Repairs
Digital Security Controls Ltd. will at its option repair or replace out-of-warranty
products which are returned to its factory according to the following conditions.
Anyone returning goods to Digital Security Controls Ltd. must first obtain an autho-
rization number. Digital Security Controls Ltd. will not accept any shipment what-
soever for which prior authorization has not been obtained.
Products which Digital Security Controls Ltd. determines to be repairable will be
repaired and returned. A set fee which Digital Security Controls Ltd. has predeter-
mined and which may be revised from time to time, will be charged for each unit
repaired.
Products which Digital Security Controls Ltd. determines not to be repairable will
be replaced by the nearest equivalent product available at that time. The current
market price of the replacement product will be charged for each replacement unit.