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23833A343
PROBLEM
POSSIBLE CAUSES
Pump will not prime
• Not enough water. Stop motor, remove pressure gauge plug, and fill case with water.
• Pump wired incorrectly.
• Plugged venturi tube or nozzle.
• Foot valve is sitting in sand or mud, or is stuck shut, or leaks.
• Low well water level. In deep wells, the ejector as well as the foot valve must be below
water level.
• Leaks. Check all connections for airtightness.
TROUBLESHOOTING CHECKLIST (CAUTION: SHUT OFF POWER TO PUMP)
• Low well water level. Use a water-level tester while pump is operating.
• Plugged venturi tube, nozzle, or impeller parts.
Pump delivers water
for a period of time,
then stops pumping
• Plugged venturi or nozzle.
• Faulty pressure gauge resulting in false readings.
• In deep wells, the operating pressure may be too high.
• Low well water level. Use a water-level tester while pump is operating.
• Over-submergence of ejector. In deep wells, if ejector is more than 10 feet below
pumping level, pumping capacity is reduced.
• In deep wells, the ejector may have improper size and depth setting.
Motor overheats and
shuts off (overload)
• Motor voltage does not match power supply voltage. See pages 2 and 3.
• Improper wire size. See Wire Size Guide on page 3.
• Impeller is rubbing against pump case.
• Impeller neck is worn.
• Defective pressure switch.
• The tube connecting the two brass fittings may be clogged.
• Tank precharge pressure too high. Tank precharge pressure must be 1-2 pounds less
than switch turn-on setting.
• In deep wells, the water level may be going below limit of ejector. Use water-level
tester while pump is operating.
• Galvanized storage tank is waterlogged.
• Leaky foot valve.
• Too much tank pressure.
Pressure switch
turns on and off
every few seconds
Motor fails or does
not operate properly
• If within Warranty, return pump/motor unit to place of purchase (with proof of purchase)
for exchange.
Pump delivers water
but will not shut off
Pump does not de-
liver rated capacity
Water Ace Pump Co. • 1101 Myers Parkway • Ashland, Ohio 44805-1969
7/95
LIMITED WARRANTY
WATER ACE PUMP CO. will repair or replace for the original user any portion of a new
Water Ace product which proves defective due to materials or workmanship of WATER ACE
PUMP CO. Contact the nearest authorized WATER ACE PUMP CO. dealer for warranty
service. WATER ACE PUMP CO. shall possess the sole right to determine whether to repair
or replace defective equipment, parts or components. THIS WARRANTY DOES NOT
COVER DAMAGE DUE TO LIGHTNING OR OTHER CONDITIONS BEYOND THE
CONTROL OF WATER ACE PUMP CO.
PUMPS: Warranted 12 months from date of purchase or 18 months from date of
manufacture, whichever occurs first. Receipt and product date code required for warranty
claim.
LABOR & COSTS: WATER ACE PUMP CO. shall IN NO EVENT be liable for the cost of
field labor or other charges incurred by any customer in removing and/or reaffixing any
WATER ACE PUMP product. part or component.
THIS WARRANTY WILL NOT APPLY: (a) to defects or malfunctions resulting from failure to
properly install, operate, or maintain the unit in accordance with printed instructions provided;
(b) to failures resulting from abuse, accident, or negligence; (c) to normal maintenance
services and the parts used in connection with such service; (d) to units which are not
installed in accordance with applicable local codes, ordinances, and good trade practices; (e)
if the unit is moved from its original installation location; (f) if unit is used for purposes other
than for what it was designed and manufactured.
PRODUCT IMPROVEMENTS: WATER ACE PUMP CO. reserves the right to change or
improve its products or any component without obligation to provide such a change or
improvement for units previously sold and/or shipped.
WARRANTY EXCLUSIONS: After the expiration of this warranty period, THERE WILL BE
NO WARRANTIES INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR ANY PARTICULAR PURPOSE ON ANY SPECIFIC WATER ACE PUMP
PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you. No warranties or representations at any time
made by any representative of WATER ACE PUMP CO. shall vary or expand the provisions
hereof.
LIABILITY LIMITATION: IN NO EVENT SHALL WATER ACE PUMP CO. BE LIABLE FOR
CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES RESULTING FROM OR
RELATED IN ANY MANNER TO ANY WATER ACE PUMP PRODUCT OR PARTS. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you. This Warranty gives you specific legal rights. You
may have other rights which vary from state to state. In the absence of suitable proof of
purchase date, the effective date of this warranty will be based upon the date of manufacture
plus 180 days.
Direct all Notices, etc. to:
Product Warranty and Return Dept., WATER ACE PUMP CO., 1101
Myers Parkway, Ashland, OH 44805-1969