Filter
Top Products
Hands-on practice
After reviewing this manual, your staff will benefit from actual hands-on
experience with the detection system products they are expected to use. We
suggest you start by demonstrating the proper techniques for each tagging
procedure. You may wish to conduct the actual practice as follows:
1
Make sure that all the other 3M Library Systems products are installed
and functional.
2
Let each staff member practice installing the tags on library items.
3
Let each staff member practice securing and unsecuring materials.
Review of your library's security policies
Before practicing how to respond to alarms, staff should be familiar with the
library's security policies as they relate to theft of materials. To help staff stay
informed of security measures, your policy should be in writing and kept with
your training kit along with any other procedures you follow.
It is particularly important for staff members to know what procedures the
library follows when theft is suspected or when it is necessary to contact
a local law enforcement agency.
A critical phase of staff training concerns the proper steps to take when the
security system alarm sounds. The value of tact and courtesy when handling
this delicate situation cannot be overemphasized. Your staff members should
receive as much preparation as possible to make them feel comfortable. With
the proper training, your staff will be more likely to effectively deal with
patrons who activate the alarm.
What to do when the alarm sounds
The following steps are suggested procedures only. We recommend that all
staff develop a complete understanding of the library's policies and follow
them as directed. The response should be consistent for all patrons caught in
an alarm. It is also important that staff become familiar with state and local
laws governing patrons' rights and responsibilities.
3M offers these guidelines:
Responding to alarms is a sensitive situation but can be handled confidently
and effectively as long as your library has established procedures and your
staff members are fully trained in following them.
First, don't panic. Remain calm and courteous. You can't be positive that the
person who triggered the alarm is stealing. Never accuse anyone of theft by
word, by facial expression, or by tone of voice. The alarm may have been
triggered accidentally, so always respond in a positive, non-threatening
manner.
5