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6
T
ECHNICAL
S
UPPORT
3Com provides easy access to technical support information through a
variety of services. This chapter describes these services.
Information contained in this chapter is correct at time of publication. For
the most recent information, 3Com recommends that you access the
3Com Corporation World Wide Web site.
Online Technical
Services
3Com offers worldwide product support 24 hours a day, 7 days a week,
through the following online systems:
■
World Wide Web site
■
3Com Knowledgebase Web Services
■
3Com FTP site
■
3Com Bulletin Board Service (3Com BBS)
■
3Com Facts
SM
Automated Fax Service
World Wide Web Site
To access the latest networking information on the 3Com Corporation
World Wide Web site, enter this URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as
technical documentation and software, as well as support options that
range from technical education to maintenance and professional services.
3Com
Knowledgebase Web
Services
This interactive tool contains technical product information compiled by
3Com expert technical engineers around the globe. Located on the World
Wide Web at
http://knowledgebase.3com.com
, this service gives all
3Com customers and partners complementary, round-the-clock access to
technical information on most 3Com products.