Figure 1
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II. Power cycling your DSL modem
The first step to resolving connectivity issues is to reboot your computer and power cycle your DSL
modem and/or router. This is the first step that our customer care agents will walk you through when
you call techical support with a connectivity problem. You may save yourself some time by trying this
step first before calling customer service.
1. Turn off the modem using the on/off switch (Figure 1)
2. If you are using a router, hub or other networking devices, turn all of them off.
3. Make sure you save any necessary files prior to turning you computer off. Turn off the computer
connected to the DSL Internet modem.
4. Leave all devices un-powered and off for at least 10 seconds.
5. Turn the computer back on. The computer will go through the standard boot-up process. Wait until
these have been completed.
6. Turn the modem (and other related devices, such as router or hub) back on. The modem lights
will flash green as the modem establishes the DSL connection.
