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17
Storage and Service
Storage
BeforestoringyourUPS,turnitcompletelyOFF:withtheUPSONandreceivingutilitypower,press
andholdthe“ON/OFF”buttonfortwoseconds(analarmwillbeeponcebrieflyaftertheintervalhas
passed);then,unplugtheUPSfromthewalloutlet.IfyoustoreyourUPSforanextendedperiodof
time,rechargetheUPSbatteriesonceeverythreemonths:plugtheUPSintoawalloutlet;allowit
tochargefor12hours;andthenunplugitandplaceitbackinstorage.IfyouleaveyourUPSbatteries
dischargedforanextendedperiodoftime,theywillsufferapermanentlossofcapacity.
Service
AvarietyofExtendedWarrantyandOn-SiteServiceProgramsarealsoavailablefromTrippLite.For
more information on service, visit www.tripplite.com/support. Before returning your product for
service,followthesesteps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. Ifthe problem continues, donot contact orreturn the product tothe dealer.Instead, visit
www.tripplite.com/support.
3. Iftheproblemrequiresservice,visitwww.tripplite.com/supportandclicktheProductReturnslink.
FromhereyoucanrequestaReturnedMaterialAuthorization(RMA)number,whichisrequired
for service. This simple online form will ask for your unit’s model and serial numbers, along with
other general purchaser information. The RMA number, along with shipping instructions, will be
e-mailedtoyou.Anydamages(direct,indirect,specialorconsequential)totheproductincurred
duringshipment toTrippLiteoran authorizedTrippLiteservicecenteris notcoveredunder
warranty.ProductsshippedtoTrippLiteoranauthorizedTrippLiteservice centermusthave
transportationchargesprepaid.MarktheRMAnumberontheoutsideofthepackage.Ifthe
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
serviceusinganinsuredcarriertotheaddressgiventoyouwhenyourequesttheRMA.
201205048 93-3149.indb 17 6/19/2012 11:33:42 AM