Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the computer documentation is available.
Contacting Dell
To contact Dell electronically, you can access the following websites:
l www.dell.com
l support.dell.com (support)
l premiersupport.dell.com (support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and
Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Incertaincountries,supportspecifictoDellXPS™portablecomputersisavailableataseparatetelephonenumberlistedforparticipatingcountries.If
you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will
be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
