Finding Software Solutions 27
Finding Software Solutions
Software problems can be caused by:
• Improper installation or configuration of an application
• Application conflicts
• Input errors
• Interrupt assignment conflicts
Ensure that you are installing the software application according to the software manufacturer’s
recommended procedures. If a problem occurs after you install the software, you might need to
troubleshoot your software application and your system.
See the documentation that accompanied the software or contact the software manufacturer for
detailed troubleshooting information.
NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused
by the software and not the hardware.
Before You Begin
• Scan the software media with antivirus software.
• Read the software documentation before you run the installation utility.
• Be prepared to respond to prompts from the installation utility.
The installation utility may require you to enter information about your system, such as how
the operating system is configured, and the type of peripherals that are connected to the
system. Have this information available before running the installation utility.
Troubleshooting Errors and Conflicts
While configuring and running software, problems might occur that are caused by input errors,
application conflicts, and/or IRQ assignment conflicts. The problems are sometimes indicated by
error messages.
D3835bk0.book Page 27 Monday, August 24, 2009 4:34 PM
