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(d) Purchasers should satisfy themselves that the product they are purchasing is suitable for their
needs and requirements.
(e) Purchasers are responsible for assuring the safety of any and all items that are kept and stored
in the wine cellar. Vinothèque takes no responsibility for the safety of such items in the event
that the environment becomes unsuitable for proper storage.
6. Customer Service
Vinothèque customer service department is available Monday through Friday, from 8:00 a.m. to 4:00
p.m. Pacific Time and can be reached at 1-800-343-9463.
7. Troubleshooting
The customer service department is available to answer questions regarding our products and to
assist in basic troubleshooting in the event that a problem arises.
Vinothèque reserves the right to have a certified, Vinothèque-approved, HVAC technician go on site
and inspect the product if the initial trouble shooting warrants further investigation.
If after on-site inspection of the product, it appears the product may be malfunctioning due to a
defect in the unit, Vinothèque will cover the costs of the evaluation by the certified HVAC technician.
If the product is malfunctioning due to the improper installation or some other act or omission by a
party other than Vinothèque, then the user is responsible for the costs of the on-site evaluation by
the technician in addition to any repair costs.
8. Request for Product Evaluation and Repair Under Warranty
8.1 Split System Field Service Warranty Policy
This Policy is to clarify what falls under Warranty Service and what becomes the responsibility
of the Owner. Vinothèque (“manufacturer”) strives to provide our customers with a superior
product and we back our product with a Two Year Limited Warranty. Please review the
following guidelines to ensure you have a complete understanding of our Policy and coverage
of your Split System. Vinothèque will respond to your request for service once this letter has
been signed and returned to the manufacturer.
8.2 Product Warranty Information
(a) LABOR: For a period of two (2) years from the date of purchase, if this Product is determined
to be defective after undergoing customer service troubleshooting, Vinothèque will repair
or replace the Product, at its option and discretion, at no charge to the customer. After
the Warranty Period, the customer is responsible for ALL labor charges.
(b) PARTS: Vinothèque will supply, at no charge, new or rebuilt replacement parts in
exchange for defective parts for a period of two (2) years which include, but are not
limited to, Evaporator Coil, Evaporator Side Fan, Evaporator Solenoid Valve, Thermostat,
Condenser Sid Fan, Condenser Side Fan Switch, Compressor, Head Pressure Control,
Low Pressure Switch, Condenser Coil, Access T’s, Sight Glass, Liquid Line Drier, High
Side Receiver.
(c) FREIGHT: For a period of two (2) years from the date of purchase, Vinothèque will cover
freight for the repair of units UNDER WARRANTY to customers within the continental
United States.
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