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If You Need
Service Or
Assistance
We suggest you follow these
steps:
Before calling for assistance . . .
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
Alr conditioner won’t run:
l Is
unit plugged into a live circuit with proper
voltage?
l
Is switch turned on?
l
Is Thermostat Control set correctly?
l
Have you checked your home’s main fuses or
circuit breaker box?
l
Has the time-delay fuse blown or circuit breaker
tripped?
l
Has the local power failed?
Unlt blows fuses or trlps clrcult breaker:
l
Are timedelay fuses being used?
l
Is an extension cord being used? (Do
not use
an extenslon cord to run your alr condl-
tloner.)
l
Are you waiting three minutes after turning
cooling circuit off before trying to restart unit?
Untt turns on and off, or does not cool room:
l
ls filter clean?
l
Are coils clean (both evaporator [inside] and
condenser [outside])?
l
ls there excessive moisture or heat (open
vessel cooking, showers, etc.)?
l
Try setting System Control to higher speed.
l
Try setting Thermostat Control to a cooler
setting.
Operatlng sounds:
When your room air conditioner
is operatlng
normally,
you will hear sounds such as:
l
Droplets of water hitting the condenser, causing
a
‘pinging’ or ‘clicking’ sound. Water droplets
help to cool the condenser.
l
Air movement from the fan, especially on high
fan speed setting.
l
Clicks from the thermostat cycle.
Sounds also may be caused by house construc-
tion-such as vibration of the unit due to wall
construction or unsteady window mounting area.
For service in the U.S.:
1. If you need assistance* . . .
Call our Consumer Asslstanw Center
telephone number. Dial free from anywhere In
the U.S.:
l-ago-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
2.
If you need servlca’ . . .
We have a nationwide network of authorized
service companies. Our service technicians are
trained to fulfill the produd warranty and provide
after-warranty service, anywhere in the United
States. To locate the authorized service company
in your area, call our Consumer Assistance
Center telephone number (see Step 1) or look in
your telephone directory Yellow Pages under:
in-house-- SERWCE L REPAIR
3.
If you need replacement parts* . . .
To
locate replacement parts in your area, refer to
Step 2 above or call our Consumer Assistance
Center number in Step 1.
4. If you are not satisfied with how
the prob
lem was solved’ . . .
l
Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer
views
at
the highest levels of the major
appliance industry.
l
Contact MACAP only when the dealer, author-
ized servicer and Whirlpool have failed to
resolve your problem.
Major Appliance Consumer Adion Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
l
When requesting assistance, please provide:
model number, serial number, date of pur-
chase, and a complete description of the
problem. This information is needed in order to
respond to your request better.