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Requesting assistance or sewice
Before calling for assistance or service, please check “Troubleshooting” on page 10. It may
save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
Call Whirlpool Consumer Assistance
r-1 Center telephone number.
Dial toll-free from anywhere
in the U.S.A.:
1-800-253-l 301
and talk with one of our trained
consultants. The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service*...
Whirlpool has a nationwide network of
authorized Whirlpool service
companies. Whirlpool service
technicians are trained to fulfill
the Droduct warranty and Drovide
1 J after-warranty service, anywhere
in the United States. To locate
the authorized Whirlpool service company
in your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow
Pages under:
-APPLIANCE-HOUSEHOLD
l
WASHING MACHINES h
MAJOR, SERVICE 6 REPAIR DRYERS, SERVICE 6 REPAIR
See: Whwlpool Appliances or
See: Whirlpool Appliances or
Authorized Whirlpool Service
Authorized Whirlpool Service
(Example: XYZ Swv~ce Co.) (Example: XYZ Service Co.)
3. If you need FSP
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your WHIRLPOOL@
appliance. FSP replacement parts will fit right
and work right, because they are made to the
same exacting specifications used to build
every new WHIRLPOOL appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number
in Step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts that
voices consumer views at the highest levels
of the major appliance industry.
l Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
*When asking for help or service:
Please provide a detailed description of
the problem, your appliance’s complete
model and serial numbers, and the
purchase date. (See page 3.) This
information will help us respond properly
to your request.
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