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If you need service or assistance, we suggest
you follow these five steps:
1.
Before calling for assistance
3.
If you need service*...
Performance problems often result from little things you
can find and fix yourself without tools of any kind.
Air conditioner won’t run
1.
2.
3.
4.
5.
6.
Is unit plugged into a live circuit with proper voltage?
Is switch turned on?
Is thermostat set correctly?
Have you checked your home’s main fuses or
circuit breaker box?
Has the time-delay fuse blown?
Has the local power failed?
Unit blows fuses:
1.
Are time-delay fuses being used?
2. Is an extension cord being used?
(Do not use an
extension cord to run your air conditioner.)
3. Are you waiting two minutes after turning cooling
circuit off before trying to restart unit?
Unit turns on and off, or does not cool room:
1. Is filter clean?
2. Are coils clean (both evaporator [inside] and
condenser (outside])?
3. Is there excessive moisture or heat (open vessel
cooking, showers, etc.)?
4. Try setting fan to higher speed.
5. Try setting thermostat to a cooler setting.
Operating sounds:
1. When your room air conditioner is
operating
normally,
you will hear sounds such as:
l
Droplets of water hitting the condenser, causing
a “pinging” or “clicking” sound. Water droplets
help to cool the condenser.
l
Air movement from the fan, especially on high fan
speed setting.
9 Clicks from the thermostat cycle.
2. Sounds also may be caused by house construction
such as vibration of the unit due to wall
construction or unsteady window mounting area.
2. If you need assistance*. . .
CAII Whirlpool COOL-LINE’ service assistance
telephone number. Dial free from anywhere in
the U.S.:
l-800-253-1301
and talk with one of our trained Consultants. The
consultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is
necessary, recommend a qualified service company in
your area.
1
vide after-warranty ser-
1 FRANCHISED SERVICE
vice,
-
anywhere in the
United States. To locate
TECH-CARE service in
your area. Call our COOL-LINE service assistance
telephone number (see Step 2) or look in your telephone
directory Yellow Pages under
Whirlpool has a nation-
wide network of franchis-
ed TECH-CARE” Ser-
vice Companies. TECH-
CARE service technicians
are trained to fulfill the
product warranty and pro-
APPLIANCES. HOUSEHOLD -
ELECTRICAL APPLIANCES -
MAJOR - SERVICE 6 REPAIR MAJOR - REPAIRING 6 PARTS
OR
WHlRLPClOL AWLlANCES WHIRLPOOL APPLlANCES
FRANCHISED TECH~CARE SEllVlCE FAANCHISED TECHCARE SEAVICE
SERWCE COMPbiNlES SEWICE COMPANIES
XYI SERVICE co
XYL SERYICE co
123 MaDIe 999-9999
123 MapiE
9989999
OR
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Con-
sultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5. If you need FSP@
replacement parts*. . .
FSP is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit right
and work right, because they are made to the same
exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 3 above or call the Whirlpool COOL-LINE ser-
vice assistance number in Step 2.
*If you must call or write, please provide:
model
number, serial number, date of purchase,
and a
complete description of the problem.
This informa-
tron is needed in order to better respond to your request
for assistance.
7