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WATLOW IND. WATROD Modular Duct Heater Installation & Maintenance Manual
I&M NUMBER: 316-42-15-1 Page: 7
Date:6/11/2008 Rev: 2
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WATLOW IND.n # 6 INDUSTRIAL LOOP RD. n HANNIBAL MO, 63401n PHONE 314-221-2816 n FAX 314-221-3723
Contact your local Watlow distributor for ordering replacement parts. Check the Yellow Pages under
"Electrical Heating Elements" in the largest industrial area nearest you.
Warranty
Watlow warrants its products against defects in material and workmanship for 12 months from the date of
delivery for custom products and 18 months for stock products providing such products are properly applied,
used and maintained. Watlow does not warrant any product against damage from corrosion, contamination,
misapplication, improper specification or operating conditions beyond our control. The terms of this warranty
are the exclusive terms available to any person. No person has authority to bind the Company to
representation or warranty other than this warranty. Watlow is not liable for incidental or consequential
damages resulting from use of the product whether a claim for such damages is based upon warranty,
contract, negligence or other fault. Should any product fail under these warranty conditions it will be repaired
or replaced at no charge. Advanced authorization must be obtained within 30 days of failure.
Return Policy
1. Call Watlow Industries at 573-221-2816, for a Return Material Authorization (RMA) number before
returning any item for repair or replacement. The following information is needed to process a returned
heater expeditiously:
• Customer name • Customer account number
• Contact Name • Phone Number
• Part number • P.O. number
• Quantity
• Reason for return
• Application information
• MSDS sheet of material(s) that came in contact with heater, if used.
2. Prior approval and an RMA number is needed when returning any unused product for credit. Make sure
the RMA number is on the outside of the carton, and on all paperwork. Return all material Freight
Prepaid basis.
3. Stock heaters and accessories which have not been used or modified can be returned to the plant for a
20% restocking charge. Modified stock units can only be returned, if they are not permanently modified,
for a minimum 30% restocking charge.
4. All stock and modified stock must have a date code no later than 2 years from the date of shipment.