Filter
Top Products
7
Troubleshooting
Before requesting service on your Verilux
®
lamp please read the
following:
• Make sure all power connectors, cords and plugs are inserted fully
and securely.
• Make sure there is power to the wall outlet or try another outlet – not
connected to a dimmer.
PROBLEM CHECK SOLUTION
Light Won’t
Come On
Blackening/Darkening
at Ends of Bulb
Light Flickers
Has the plug come
loose?
Is the bulb old?
Is the bulb connected
securely into socket?
Is the bulb new?
Is the bulb old?
Has the plug come
loose?
Is the bulb connected
securely to the socket?
Is the lamp connected
to a dimmer switch?
Insert plug securely into wall outlet.
Check bulb for blackening/darkening at ends (an indicator of bulb life)
and replace bulb. See www.verilux.com.
Be sure the bulb is securely seated into socket, repeat the bulb
installation process.
Sometimes when a new bulb is turned on for the first time the tube will
darken, but this will fade after a few minutes.
With older bulbs darkening of the tube indicates end of bulb life (this
doesn't affect operation except to reduce the amount of light available
since the phosphor in that area has become inactive). Bulb replacement
is recommended.
Insert plug securely into wall outlet.
Be sure the bulb is securely seated into socket, repeat the bulb
installation process.
CAUTION: DISCONNECT LAMP FROM OUTLET
PRIOR TO REPEATING THE BULB INSTALLATION PROCESS.
Connect lamp plug only to wall outlet without dimmer switch.
Care & Cleaning
Your Verilux lamp is made from high quality materials that will last for
many years with minimum care.
Clean only with a soft dry cloth – DO NOT USE SOLVENTS OR
CLEANERS CONTAINING ABRASIVES OR AMMONIA.
WARNING: To prevent risk of shock or personal injury
when cleaning lamp, make sure you have turned off and
unplugged the lamp, and allow sufficient time for the bulb
to cool.