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SMC Series Chillers Page 9
1-6 In the Event of Shipping Damages
IMPORTANT!
According to the contract terms and conditions of the Carrier,
the responsibility of the shipper ends at the time and place of shipment.
The Carrier then assumes full responsibility of the shipment.
; Notify the transportation company's local agent.
; Hold the damaged goods and packing material for the examining agent's inspection.
Do not return any goods to Sterling, Inc. before the transportation company
inspection and authorization.
; File a claim against the transportation company. Substantiate the claim by referring
to the agent's report. A certified copy of our invoice is available upon request. The
original Bill of Lading is attached to our original invoice. If the shipment was
prepaid, write us for a receipted transportation bill.
; Advise Sterling, Inc. regarding your wish for replacement.
1-7 If the Shipment is Not Complete
Check the packing list. The apparent shortage may be intentional. Back-ordered items
are noted on the packing list. You should have:
; SMC Series Chiller
; Bill of Lading
; Packing List
; Operating and Installation Packet
Re-inspect the container and packing material to see if smaller items have been missed
during unpacking. Determine that the item was not taken from the area before the
shipment was checked in. Notify the Sterling, Inc. parts and service department
immediately of the shortage at (262) 641-8610.
1-8 If the Shipment is Incorrect
; If the shipment is not what you ordered, contact Sterling, Inc. immediately. Include
the order number and item.
; Hold the items until shipping instructions are received.