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SOUTHBEND
LIMITED WARRANTY
Southbend warrants that the equipment, as supplied by the factory to the original purchasers, is free from defects in materials
and workmanship. Should any part thereof become defective as a result of normal use within the period and
limits defined below, then at the option of Southbend such parts will be repaired or replaced by Southbend or its Authorized
Service Agency. This warranty is subject to the following conditions:
If upon inspection by Southbend or its Authorized Service Agency it is determined that this equipment has not been
used in an appropriate manner, has been modified, has not been properly maintained, or has been subject to misuse
or misapplication, neglect, abuse, accident, damage during transit or delivery, fire, flood, not or Act of God, then this warranty
shall be void.
Specifically excluded under this warranty are claims relating to installation; examples are improper utility connections
and improper utilities supply. Claims relating to normal care and maintenance are also excluded; examples are calibration of con-
trols and adjustments to pilots and burners.
Equipment failure caused by inadequate water quality is not covered under warranty. WATER QUALITY must not exceed the fol-
lowing limits: Total Dissolved Solids (TDS) - 60 PPM (Parts Per Million). Hardness
- 2 Grains or 35 PPM, PH Factor - 7.0 to 7.5.
Water pressure 30 PSI minimum, 60 PSI maximum. Boiler maintenance is the responsibility of the owner
and is not covered by warranty.
This equipment is intended for commercial use only. Warranty is void if equipment is installed in other than commercial applica-
tion.
Repairs under this warranty are to be performed only by a Southbend Authorized Service Agency. Southbend cannot
be responsible for charges incurred from other than Authorized Southbend Agencies.
THIS WARRANTY MUST BE SHOWN TO AN AUTHORIZED SERVICE AGENCY WHEN REQUESTING IN-WARRANTY SER-
VICE WORK. THE AUTHORIZED SERVICE AGENCY MAY AT HIS OPTION REQUIRE PROOF OF PURCHASE.
This warranty does not cover services performed at overtime or premium labor rates nor does Southbend assume any liability for
extended delays in replacing or repairing any items in the equipment beyond the control of Southbend. “Southbend shall not be
liable for consequential or special damages of any nature that may arise in connection with such product or part.” Should service
be required at times which normally involve overtime or premium labor rates, the owner shall be charged for the difference
between normal service rates and such premium rates.
In all circumstances, a maximum of one hundred miles in travel and two and one half hours (2.5) travel time shall be allowable. In
all cases, the closest Southbend Authorized Agency must be used.
The actual warranty time periods and exceptions are as follows:
This warranty only covers product shipped into the 48 contiguous United States and Hawaii, one-year labor, one-year parts effec-
tive from the date of original purchase. There will be no labor coverage for equipment located on any island not connected by
roadway to the mainland.
Exceptions to standard warranty, effective within above limitations:
Glass Windows, Door Seals, Rubber Seals, Light Bulbs, Ceramic Bricks,
Sight Glasses, Cathodic Descalers or Anodes . . . . . . . . . . . _ . . . . . . . . . . _ . . . . . . . _. . . . . . . . . . . . . . . . _. . . . . . . . _ . _ _ _ _ 90 days material and labor
Stainless Steel Fry Pot
. . . . . . . . . _. . . . . . . . . . _ . . . . . . . . . . . . . _ _ . . . _ . . _. . . .4 years extended material warranty on fry pot only - no labor
Stainless Steel Open Top Burners.. _ _. _ . . _ . . . . . . . . . . . . . . _. . . . . . . . .4 years extended material warranty on burners only - no labor
Pressure Steam Boiler Shell _ . . . . . . . . . _ _ . . . . . . . . . . _. . . . _. . _ . . . . Prorated 4 years extended warranty on boiler shell only - no labor
Boiler shells which have not been properly maintained will not be covered by warranty.
In all cases, parts covered by a five-year warranty will be shipped FOB the factory after the first year.
Our warranty on all replacement parts which are replaced in the field by our Authorized Service Agencies will be limited to
three months on labor, six months on materials (parts) effective from the date of installation. See LIMITED WARRANTY -
REPLACEMENT PARTS for conditions and limitations.
If the equipment has been changed, altered, modified or repaired by other than a qualified service technician during
or after the one-year limited warranty period, then the manufacturer shall not be liable for any damages to any person or to
any property which may result from the use of the equipment thereafter.
‘THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUD-
ING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, AND CONSTITUTES THE ENTIRE LIABILITY OF
SOUTHBEND. IN NO EVENT DOES THE LIMITED WRRANTY EXTEND BEYOND THE DURATION OF ONE YEAR FROM
THE EFFECTIVE DATE OF SAID “WARRANTY.”
Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Service Representative in your area.
If this list is not available, call the Service Department at Southbend, 1-800-348-2558.