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Problem Solving Guide
Jammed brushroll
If an object, such as a throw rug or
article of clothing is ever picked up into
your vacuum, the vacuum will sense this
“jammed brushroll” condition and turn off
the brushroll. When this happens, the
“brushroll warning” light on the top of the
nozzle will light up in red.
• Turn off the vacuum and remove the
cause of the jam. Turn vacuum back on. If
the brushroll is free of any object and the
“brushroll warning” light is still lit, it’s likely
the clogged condition is located in the
vacuum motor fan. If so, please take your
Synergy to your Authorized Simplicity
Retailer for service.
Thermal motor protection
Your Synergy is equipped with a safeguard
to recognize when the vacuum heats up
and shuts down to protect your vacuum
cleaner. Note that when this happens, the
headlamps are still on but the motors shut
off. Common reasons why a vacuum may
overheat include operating a vacuum with
a full bag or when there is a clog in the
vacuum.
• Unplug the vacuum.
• Inspect your vacuum for a full bag
condition or a hose clog and correct
the problem. Locate the Thermal Motor
Reset button on the back of the vacuum.
Press button and resume vacuuming.
If problem continues, contact your
Authorized Simplicity Retailer.
Thermal Reset
If problem persists,
consult owner’s manual
or contact retailer.
1. Unplug machine
2. Locate problem
source (clogged
hose or full bag)
3. Correct problem
4. Press reset button
Thermal Reset
If problem persists,
consult owner’s manual
or contact retaile r.
1. Unplug machine
2. Locate problem
source (clogged
hose or full bag)
3. Correct problem
4. Press reset button
Red Warning Light
Brushroll