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Troubleshooting Guide
Your steam mop should be securely plugged into a 120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call Customer Care at 1-800-798-7398.
Is there water in the water tank? If not, add water to your steam mop following
instructions on page 5.
If the unit still does not make steam, follow the instructions on page 16 to clean the
nozzle.
Check to see if your cleaning pad is too wet. We recommend you unplug the steam mop
and change the cleaning pad.
Make sure the cleaning pad is attached correctly.
If you have already plugged in your unit, unplug and try a different outlet. This may reset
the standby mode.
Add water to the tank and select steam setting by pressing the ON/STEAM SETTING
button.
If your unit still does not work, call Customer Care at 1-800-798-7398.
Do not leave your steam mop on the floor with a damp or wet cleaning pad.
If you’re using tap water, we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pad might be dirty. Flip or change the cleaning pad.
If you washed the cleaning pad with powder detergent, then your pad could be damaged
and require replacement. Replacement pads are available at www.sharkclean.com.
This could also be an indication of prior soap or grease residue that has accumulated
on the floor. As our steam mops use only a small amount of water, it may not be wet
enough to rinse off the accumulation that the steam is bringing to the surface. We
suggest rinsing the floor with nothing but water, letting it dry, and then steam mopping
again with a clean pad. One or more rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar
and two parts water.
Make sure the cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. If so, replace the cleaning pad.
The garment steam bonnet or the upholstery bonnet must be in place at all times during
usage. The steamer bonnet prevents water drops from being left on the garment or the
upholstery and removes impurities from your water.
If the steamer bonnet is too wet or the frame has condensation, let the unit cool for 30
minutes, remove the steamer bonnet and let it dry out before using again, or replace
with a new steamer bonnet.
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop
will not turn-on.
The unit will not
make steam.
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop
leaves water on the floor.
Cannot activate steam /
flashing blue light remains
on.
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop
left a white spot on the floor.
Floors are cloudy, streaky
or spotty after steaming.
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop
is hard to push.
The nozzle leaves water
drops on the garment or
upholstery.
PROBLEM POSSIBLE REASONS & SOLUTIONS
S3901K_N_11_IB_E_120410_3.indd 17 12-04-10 11:40 AM