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TOLL FREE: 1-800-798-7398
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Pro Steam
Pocket
®
Mop will
not turn-on.
Your steam mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your steam
mop following instructions on page 4.
If the unit still doesn’t make steam, follow the decalcification
instructions on page 11.
Cannot select steam
setting/flashing blue
light remains on.
If you have already plugged in your unit, unplug and try a
different outlet. This may reset the standby mode.
Add water to the tank and press the ON/Standby button to
select a steam setting.
If your unit still does not work, call Customer care at
1-800-798-7398.
The Pro Steam
Pocket
®
Mop leaves
water on the floor.
Check to see if your micro-fiber cleaning pad is soaked through.
We recommend you unplug the steam mop and change the
micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
The Pro Steam
Pocket
®
Mop left
a white spot on
the floor.
Do not leave your steam mop on the floor with a damp or
wet cleaning pad.
If you’re using tap water we recommend switching
to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The pad might be dirty, change the pad.
If you washed the cleaning pad with powder detergent, then
it might be ruined. Replacement pads are available at
sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch
to distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if the
leftover cloudiness is removed. If this does not work, we
suggest rinsing the floor with water, letting it dry, and then
steam mopping again with a clean pad. One or more rinses
generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar
and two parts water.
The Pro Steam
Pocket
®
Mop is
hard to push.
Make sure the micro-fiber cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace if
the cleaning pad is too dirty or wet.