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www.sharkclean.com
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
Steam Pocket
®
Mop
will not turn on.
Your Steam Pocket
®
Mop should be securely plugged
into a 120V AC electrical outlet only.
Check your fuse or breaker.
Steam Pocket
®
Mop
will not make steam.
Prime the pump, see page 6 for more information.
Is there water in the water tank? If not, add water to
your Steam Pocket
®
Mop following the instructions.
Steam Pocket
®
Mop
leaves water on the
floor.
Check to see if your micro-fiber Steam Pocket
®
is too
wet. We recommend you unplug the Steam Pocket
®
Mop and change the micro-fiber Steam Pocket
®
.
Make sure the Steam Pocket
®
is attached correctly.
Steam Pocket
®
Mop
is hard to push.
Make sure the Steam Pocket
®
is attached correctly.
Check to see if your Steam Pocket
®
is excessively dirty.
Try increasing the height of the pole for better leverage.
Floors are cloudy,
streaky or spotty
after steaming.
The micro-fiber Steam Pocket
®
might be dirty. Flip or
change the pocket.
If you washed the Steam Pocket
®
with powder, leftover
detergent may be causing the streaks. Re-wash pocket
with liquid detergent.
If you are cleaning in a kitchen area where there might
be a build-up of grease, clean the area first with a
degreasing agent such as an all-purpose cleaner or dish
soap and paper towels.
You might have left the mop in the same spot for
too long.
Do you have hard water? If you do, we recommend
using distilled water.