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TOLL FREE: 1-800-798-7398
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www.sharkclean.com
English
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return within ten (10) days of purchase. The registration will enable
us to contact you in the event a product defect is discovered. By returning this card you
acknowledge to have read and understood the instructions for use, and warnings set
forth in the accompanying instructions.
RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
PURCHASER: ……………………………………………………………………………………………............
ADDRESS: ………………………………………………………………………………………………...............
DATE OF PURCHASE: …………………….. MODEL: ………………...................................
NAME AND ADDRESS OF STORE: …………………………………………………………………..
S3401
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid. For
Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkclean.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC
will repair or replace it free of charge. Proof of purchase date and check made payable to
EURO-PRO Operating LLC in the amount of $9.95 to cover the cost of return shipping and
handling must be included.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with or used for commercial purposes. This
limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage
due to faulty packaging or mishandling in transit. This warranty does not cover damage or
defects caused by or resulting from damages from shipping or repairs, service or alterations to
the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/
or conventional warranties. The responsibility of EURO-PRO Operating LLC warranty if any,
is limited to the specific obligations expressly assumed by it under the terms of the limited
warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential
damages of any nature whatsoever. Some states/provinces do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with the item. We recommend you insure the package (as damage in shipping
is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
Trouble Shooting
PROBLEM POSSIBLE REASONS & SOLUTIONS
The hand steamer
will not turn-on.
Your hand steamer should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398
Hand steamer
will
not make steam.
Is there water in the water tank? If not, add water to your
hand steamer following instructions on page 3.
Hand steamer
leaves water on
the surface.
Is your micro-fiber cleaning pad too wet? Unplug your hand
steamer and change the micro-fiber cleaning pad.
Hand steamer
left a
white spot on the
surface.
Do not leave your hand steamer on the surface with a damp
or wet cleaning pad. Rest the hand steamer upright when
not in use.
Do you have hard water? If you do, you might want to
switch to distilled water.
Surfaces are cloudy,
streaky or spotty
after steaming.
The pad might be dirty, change the pad.
If you washed the pad with powder detergent, then the pad
may have residual detergent left on it. Wash it again with
liquid detergent.
If you are cleaning in a kitchen area where there might be a
build-up of grease, use a de-greasing agent such as an all-
purpose cleaner or dish soap and paper towels to clean the
area first.
You might have left the hand steamer in the same spot for
too long.
Do you have hard water? If you do, use distilled water in
your cleaning system..
This might be leftover from past cleaners used on the floor
surface. Use the hand steamer a few more times and see if
the leftover cloudiness is removed.
Hand steamer
is hard to push.
Make sure the steam pad or bonnet is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace
if the pad is too dirty or wet.