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TROUBLE SHOOTING GUIDE
OPERATING INSTRUCTIONS
IMPORTANT: This unit is equipped
with a motor protective thermostat. If for
some reason the vacuum cleaner should
overheat, the thermostat will
automatically turn the unit off. Should
this occur:
• Push the On/Off button once.
• Disconnect the plug from the power
source.
• Check the source of overheating
problem. (i.e. clogged hose or filter)
Motor Thermostat
• If clogged hose or filter is found,
unclog the hose and replace the
filters.
• Wait at least 45 minutes before
attempting to reuse the vacuum.
• After unit has cooled down for
45 minutes, plug in the cleaner
and push the On/Off button. The
vacuum should start again.
• If the vacuum still does not start,
contact customer service at
1 (800) 798-7398.
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PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
VACUUM WILL
NOT OPERATE
1. Power cord not firmly plugged into
outlet.
2. No power in wall outlet.
3. Needs servicing.
4. Thermostat has tripped.
1. Plug unit in firmly.
2. Check fuse or breaker. Replace
fuse/reset breaker.
3. Call 1 (800) 798-7398.
4. Turn the unit off and unplug from
outlet. Allow unit to cool down,
then restart.
VACUUM WILL
NOT PICK-UP OR
SUCTION POWER
IS WEAK
1. Dust cup is full.
2. Unit clogged.
3. HEPA Filter needs cleaning or
replacing.
4. Debris screen needs cleaning.
5. Filters need cleaning.
1. Empty and clean dust cup.
2. Turn unit off and unplug from
wall outlet. Remove dust cup
filter and check for object(s) in
air duct and remove.
3. Clean or replace HEPA Filter.
4. Clean debris screen.
5. Clean Filters.
TURBO BRUSH
DOES NOT
ROTATE OR
ROTATES
SLOWLY
1. Dust cup is full.
2. Rotating brush or elbow is
obstructed.
3. Belt is broken.
4. Hose obstructed.
5. Debris screen is clogged.
6. Filters need cleaning.
1. Empty dust cup.
2. Clear obstructions.
3. Call 1 (800) 798-7398.
4. Clear obstruction.
5. Clean debris screen.
6. Clean ALL filters.
DUST ESCAPING
FROM VACUUM
1. Dust cup is full.
2. Dust cup is not installed correctly.
1. Empty and clean dust cup.
2. Review dust cup instructions.
VACUUM, HOSE
OR BRUSHES
WILL NOT PICK-UP
1. Hose clogged.
2. Dust cup is full.
1. Remove hose and/or brushes.
Remove obstruction from hose
and /or brush.
2. Empty and clean dust cup.
Please Note:
The HEPA Filter is washable. It should, however, be replaced every three (3)
to six (6) months to ensure peak performance of your vacuum.
The Pre-Motor, Non-Woven Pre-Filter and Post Motor Filters are washable.
Important:
Make sure that ALL filters have been completely air dried for 24 hours before
re-installing back in the vacuum.
ORDERING REPLACEMENT DUST CUP FILTERS
TO ORDER REPLACEMENT HEPA FILTERS
Item # XSH602
for Model EP602RF
Call: 1 (800) 798-7398
Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard Time
or
visit our website: www.sharkvac.com
FOR TECHNICAL SUPPORT
for Model EP602RF
Call: 1 (800) 798-7398
Monday to Friday 8:30 A.M. - 5:00 P.M. Eastern Standard Time
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