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If you have any questions or comments relating to Samsung products,
please contact the SAMSUNG customer care center.
COUNTRY CALL OR VISIT US ONLINE AT
AUSTRALIA 1300 362 603 www.samsung.com/au
HONG KONG 3698-4698 www.samsung.com/sg
MALAYSIA 1800-88-9999 www.samsung.com/my
SINGAPORE 1800-SAMSUNG (7267864) www.samsung.com/sg
Code No. DJ68-00264B (REV 0.1)
Check this list of possible problems and solutions before bring your vacuum to a service
center
Trouble shooting
• Empty dust bin
• Review dust bin replacement
• Replace HEPA lter
• Ensure that dust bin assembly is positioned
properly
• Ensure that lter assembly is positioned
properly.
• Clean pre-lter
Problem Possible solution
Vacuum cleaner won’t turn on
Vacuum cleaner won’t Pick up / Loss of suction
Dust escaping from the vacuum cleaner
• Not properly plugged into electrical outlet.
• Vacuum cleaner not turned on.
• No electricity in the electrical outlet.
• Circuit breaker tripped
• Agitator brush rolls worn
• Dust bin full
• Incorrect carpet height setting
• Broken belt
• One or both lters are clogged
• Plug unit in rmly
• Press on/off button
• Check fuse or breaker
• Reset circuit breaker
• Replace brush rolls
• Dust bin release empty button to empty
• Set carpet height adjustment to appropriate
• Replace belt
• Remove, clean and replace lters
• Dust bin full
• Dust bin not installed
• HEPA lter clogged
• Dust bin not properly installed
• Filter assembly not assembled properly
• Pre-lter clogged