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Q & A for Non-trouble (cont.)
Classification Class Description
Q The remote controller won't operate.
Operation
A When the batteries run out or the transmitter or receiver of the remote controller is blocked by obsta-
cles, change the batteries or keep the obstacles away from the controlling area. Also, the remote con-
troller may not work under intensive light from a 3-wave length lamp or a neon sign due to the EMI.
In this case, take the remote controller closer to the receiver.
Q Who installs the air conditioner? (Relocation/Re-installation)
A When relocating or re-installing the air conditioner, make sure to contact Samsung Electronics Service
Center or Authorized Service Agent and have them to do the job.(If not, it could cause personal injury
or product damage.)
The cost for the relocation/re-installation of the air conditioner is subject to the customer's expense.
There is a cost table. But, our service engineer needs to visit to total up the cost correctly.
When you move in, make sure to contact Samsung Electronics Service Center or Authorized Service
Agent in advance to streamline the process.
Q Is it possible to install the outdoor unit outside?
Installation
A It is possible to install it at a designated place in the apartment or on the rooftop nearby.
But, it's illegal hanging an angle iron case with the outdoor unit in it outside the apartment. Also, it is
illegal obstructing passers-by with the outdoor unit installed outside.
Q What can be done to install the outdoor unit facing the road because it is a commercial building?
A The following is an excerpt from Building Code going into effect from JUNE 1st 2005. "The exhaust
pipe of a cooling or ventilation facility installed in a building adjacent to the streets of commercial or
residential areas shall be installed higher than 2m to prevent the exhaust air from blowing directly to
passers-by and the current facilities shall be corrected by MAY 31st 2005." So, please install it higher
than 2m or not to blow the hot exhausting air directly to passers-by.
Q What about installing a windscreen during installation not to blow hot air directly to passers-by?
A When the hot air from the front of the outdoor unit is blocked, the product's performance will be
affected and it will fail to operate properly. So, keep it at least 300mm away from its surrounding walls
and give it good ventilation.
Samsung Electronics 11-8