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MCE Remote Control with Netflix Function RHRC-12001 User Manual
10
Troubleshooting：
Question
Possible Reason
Solution
RHRC-12001
Remote Control
doesn’t work
No battery installed, battery dead, or the
batteries are not installed properly
Un-correct MCE installation
Un-properly connection between the
receiver and the computer
Check the battery installation and correct
it
Check the installed MCE program
Check the connection between the
receiver (USB port) and computer (USB
port) and correct it
Cannot find out
Netflix in Media
Center
Auto update feature has not enabled in
Media Center
System location and time zone is incorrect
Computer system outside US and Canada.
Enable auto update from General Setting
of Media Center
Follow system guide to change the
setting.
Users can refer to Netflix or Microsoft
website to get more detail support. Refer
URL is
http://blog.netflix.com/ or
http://support.microsoft.com/kb/972496