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Before cleaning, unplug the power transformer from the wall and
remove the connector from the BASE.
Before initial use and after each subsequent use, wash the BOWL,
INNER TUBE, OUTER TUBE, and all three TIERS, SMALL TIER, CUPS
and LADLE either in the dishwasher or with warm soapy water.
Do not use abrasive cleaners.
You may clean the the exterior of the BASE with a soft cloth a, damp
cloth, and wipe dry.
CAUTION: Never immerse the BASE in water or other liquid.
CLEANING AND MAINTENANCE
Problem Solution
BOWL does not fit
firmly into base.
INNER TUBE does not
fit onto the center of
the BOWL.
OUTER TUBE fits loosely
over INNER TUBE.
FOUNTAIN is unstable.
FOUNTAIN does not
work/liquid is not
flowing.
SPOUTS on one side
flow less than on the
other/ liquid level is
lower on one side of
TIERS than on the
other.
• Remove all black foam packing rings from the
bottom of the BOWL.
• Check that BOWL is aligned over base so the
VALVE fits into the WATER PUMP UNIT.
• The INNER TUBE can only fit onto the center
of the BOWL one way.
• Place the INNER TUBE over center of BOWL
so the rounded groove on the INNER TUBE
fits the WATER PUMP OUTLET on the BOWL.
• Rotate OUTER TUBE clockwise until it locks
firmly into place.
• Check that all pieces fit firmly in place.
• Make sure the fountain is on a flat, level
surface.
• Make sure all black foam packing rings are
removed from the bottom of the BOWL.
• Check that bowl is aligned over base so the
VALVE fits into the WATER PUMP UNIT, and is
pressed firmly into place.
• Make sure unit is plugged in (connect power
transformer to the electrical outlet and the
base).
• Make sure fountain is on a flat, level surface.
• Ensure that BOWL is correctly seated into
BASE with VALVE and WATER PUMP INPUT
aligned.
• Make sure VALVE in the BOWL is slightly
raised to allow liquid to flow freely into
WATER PUMP UNIT.
TROUBLESHOOTING
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