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Problem Solving Guide Problem Solving Guide
Frequently Asked Questions
Q: I turned the heater on, but nothing is happening yet.
A: Make sure the heater temperature is set above your room’s current temperature on the
thermostat dial. After 2 minutes the air inside the heater will be warm and the heater fan
will begin to operate.
Q: Why is the heater still running after I turned down the thermostat?
A: You will hear the heater fan running after you have turned the thermostat down. This
allows the heater to cycle the remaining heat into the room and helps to cool down the
heating element which protects the unit’s components from overheating.
Q: Can I use the heater to heat multiple rooms at the same time?
A: The heating capability will depend on your floor plan, the insulation and the room size.
Ceiling fans will help circulate heat. Placing the heater in a central location will also help
move heat between rooms.
Q: Will my heater work in areas without insulation?
A: The heater will work in garages, basements and unfinished rooms. However, bear in
mind the effectiveness of your heater depends on how well the area is sealed and
insulated. As with any heater, the better the walls, floor and ceiling are sealed and
insulated, the more effective the room will be heated.
Q: Can I use multiple heaters in an area?
A: Depending on the size of the area, you may wish to use multiple heaters. Multiple
heaters may be used. Your heater is rated 12 amps so each heater must plug into an
independent 15 amps or greater circuit.
Any other service should be done by an Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at www.riccar.com
The zone heater’s airflow
has been reduced.
The zone heater stays on
after I turn the thermostat
down.
The zone heater will not
turn on.
The circuit breaker
button popped out.
The zone heater tipped
over on its side and shut
off, but the fan is still
running.
The programmable
thermostat doesn’t light up.
Problem
• Make sure the filter is clean.
• Check the back intake for any objects that could obstruct airow.
• If the heater’s airflow is still diminished or has stopped, contact your
Riccar Authorized Retailer.
• This is a normal function of the heater. During this time, the heater is
cycling the remaining heat into the room and is cooling the heating ele-
ment down.
• Make sure the heater is plugged directly into an unused, grounded 120
volt, 15 amps or higher circuit receptacle.
• Make sure the amber light displays on the front of the unit indicating
the heater is plugged into an electrical outlet, turned on and is receiving
power.
• Make sure the heater temperature is set above your room’s
current temperature
• Press the on/off switch to Off.
• Unplug the power cord.
• Push the circuit breaker button to reset.
• Plug the power cord directly into an unused, grounded 120 volt, 15
amps or higher circuit receptacle.
• Press the on/off switch to On.
• If the circuit breaker trips a second time, return the heater to an
Authorized Riccar Retailer.
• This is a normal safeguard function of the heater. Return the heater to
its normal upright operating position and the power will resume.
• Slide the On/Standby switch to On.
Possible Solution
Troubleshooting