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Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call
for service.
Problem Possible Causes What To Do
Condensation This usually happens when ● This is normal. After the water in the tank warms
a new water heater is up the condensation will disappear. If, however, the
filled for the first time. condition persists, examine the piping and fittings
for possible leaks.
Moisture from the products ● This is normal and will disappear in time. Excessive
of combustion condensing condensation can cause pilot outage.
on the tank surface.
An undersized water ● Use a water heater size that meets the requirements
heater will cause of your needs.
condensation.
Yellow flame Scale on top of the burner. ● Shut off the water heater and remove scale.
or sooting
Combustion air inlets or ● Remove lint or debris and inspect air inlet opening
flue-way restricted. for restriction.
Not enough combustion or ● Proper operation of the water heater requires air for
ventilation air supplied to combustion and ventilation. See the Combustion and
the water heater location. Ventilation Air information in the Locating the water
heater section of this manual.
Unable to light Gas Cock Knob not ● See the Lighting the water heater section of this
the pilot correctly positioned. manual.
Pilot orifice clogged. ● The pilot should be cleaned or replaced by a qualified
service technician.
Pilot tube pinched or ● The pilot should be cleaned, repaired or replaced by a
clogged. qualified service technician.
Air in gas line. ● Contact a qualified service technician to purge the air
from the gas line.
Pilot does not stay Loose thermocouple. ● The connection at the thermostat should be tightened
lit when the RED by a qualified service technician.
button is released
Thermocouple breakdown. ● The thermocouple should be replaced by a qualified
service technician.
Safety magnet breakdown. ● The thermostat should be replaced by a qualified
service technician.
Thermostat’s single ● The thermostat should be replaced by a qualified
use gas shut-off device service technician.
has opened.
CAUTION: For your safety DO NOT attempt repair of gas piping, thermostat, burners, vent connectors or other safety
devices. Refer repairs to qualified service personnel.