Filter
Top Products
36
IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if it requires adjustment, repair,
or routine maintenance, it is suggested that you first contact your installer, plumbing contractor or
previously agreed upon service agency. In the event the firm has moved, or is unavailable, refer to
the telephone directory, commercial listings or local utility for qualified service assistance.
2. Should your problem not be solved to your complete satisfaction, you should then contact the
Manufacturer’s National Service Department at the following address:
2600 Gunter Park Drive
Montgomery, Alabama 36109-1413
Phone: 1-800-432-8373.
When contacting the manufacturer, the following information will be requested:
a. Model and serial number of the water heater as shown on the rating plate attached to the front panel
of the heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed service on the water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been contacted regarding your problem.
The Commonwealth of Massachusetts requires compliance
with regulation 248 CMR 4.00 and 5.00 for installation of
through – the – wall vented gas appliances as follows:
(a) For direct-vent appliances, mechanical-vent heating
appliances or domestic hot water equipment, where the
bottom of the vent terminal and the air intake is installed
below four feet above grade the following requirements
must be satisfied:
1. If there is not one already present, on each floor level
where there are bedroom(s), a carbon monoxide detector
and alarm shall be placed in the living area outside the
bedroom(s). The carbon monoxide detector shall comply
with NFPA 720 (2005 Edition).
2. Acarbon monoxide detector shall be located in the
room that houses the appliance or equipment and shall:
a. Be powered by the same electrical circuit as the
appliance or equipment such that only one service
switch services both the appliance and the carbon
monoxide detector;
b. Have battery back-up power;
c. Meet ANSI/UL 2034 Standards and comply with
NFPA 720 (2005 Edition);and
d. Have been approved and listed by a Nationally
Recognized Testing Laboratory as recognized under
527 CMR.
3. AProduct-approved vent terminal must be used, and if
applicable, a Product-approved air intake must be used.
Installation shall be in strict compliance with the
manufacturer’s instructions. Acopy of the installation
instructions shall remain with the appliance or equipment
at the completion of the installation.
4. Ametal or plastic identification plate shall be mounted
at the exterior of the building, four feet directly above the
location of vent terminal. The plate shall be of sufficient
size to be easily read from a distance of eight feet away,
and read “Gas Vent Directly Below”.
(b) For direct-vent appliances, mechanical-vent heating
appliances or domestic hot water equipment where the
bottom of the vent terminal and the air intake is installed
above four feet above grade the following requirements
must be satisfied:
1. If there is not one already present, on each floor level
where there are bedroom(s), a carbon monoxide detector
and alarm shall be placed in the living area outside the
bedroom(s). The carbon monoxide detector shall comply
with NFPA 720 (2005 Edition).
2. Acarbon monoxide detector shall:
a. Be located in the room that houses the appliance or
equipment;
b. Be either hard-wired or battery powered or both; and
c. Shall comply with NFPA 720 (2005 Edition).
3. AProduct-approved vent terminal must be used, and if
applicable, a Product-approved air intake must be used.
Installation shall be in strict compliance with the
manufacturer’s instructions. Acopy of the installation
instructions shall remain with the appliance or equipment
at the completion of the installation.
Important Instructions for the Commonwealth of Massachusetts