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Troubleshooting: Organizer data
synchronization
I receive a message that my default services have
changed
When you synchronize your organizer data using the BlackBerry Desktop Software, you might receive a message that your
default services on your BlackBerry smartphone have changed if you recently added a new email address to your
smartphone, for example. Your default services are associated with your Calendar application, Contacts application, and
Messages application, and might change depending on the applications on your smartphone.
When you receive the message, you can do one of the following:
• To return to your default services that were available the last time that you synchronized your data, click Yes. This
action does not change the default services on your smartphone.
• To start using your new default service, which might duplicate some data entries if these entries already exist from
another service, click No.
• To cancel the synchronization and review your default services settings for your smartphone, click Cancel.
If your smartphone is running BlackBerry Device Software 4.7.1 or earlier, you can only continue or stop the
synchronization from the message.
I can't synchronize my data to other calendars on my
computer
If you have more than one calendar on your BlackBerry smartphone, for example, a personal calendar from an email
account and a work calendar that is associated with a BlackBerry Enterprise Server, your smartphone is still set up to
synchronize only one smartphone calendar to your computer.
To change the calendar that is being used on your computer for synchronization, in the BlackBerry Desktop Software, click
Organizer. Click Configure beside Calendar. Change your calendar application.
To change the calendar that is being used on your smartphone for synchronization, you must change the default calendar
on your smartphone. For more information about how to change your default calendar, click the Help icon on the home
screen of your smartphone.
User Guide Organizer data
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