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Troubleshooting
This chapter summarises the most common problems you could encounter with this appliance.
If you are unable to solve the problem with the information below, visit www.philips.com/support
for
a list of frequently asked questions or contact the Consumer Care Centre in your country.
Problem Cause Solution
The robot does
not start cleaning
when I press the
on/off button.
The rechargeable battery
is empty.
Charge the rechargeable battery
(see chapter ‘Preparing for use’).
The small plug is still
inserted in the socket on
the robot.
The robot does not work on mains power.
It only works on its rechargeable battery.
Therefore, always disconnect the adapter from
the robot and the mains before use.
The warning
indicator ashes
quickly.
One or both wheels are
stuck.
Set the power switch to ‘off’. Remove the uff,
hair, thread or wire that is caught around the
wheel suspension.
One or both side
brushes are stuck.
Clean the side brushes (see chapter ‘Cleaning and
maintenance’).
The top cover is not
present or is not closed
properly.
When the top cover is not present or is not
closed properly, the robot does not work. Place
the top cover on the robot properly.
The bumper is stuck. Press the on/off button. Lift the robot so that its
bumper comes free. Place the robot at some
distance from the obstacle and press the on/off
button to make it resume cleaning.
The robot was lifted
while it was cleaning.
Press the on/off button. Place the robot on the
oor. Then press the on/off button to make the
robot resume cleaning.
The robot does
not clean
properly.
The bristles of one or
both side brushes are
crooked or bent.
Soak the brush or brushes in warm water for a
while. If this does not restore the bristles to their
proper shape, replace the side brushes
(see chapter ‘Replacement’).
The lter in the dust
container is dirty.
Clean the lter in the dust container with a cloth
or a toothbrush with soft bristles.
If brushing does not help to clean the lter,
replace the lter with a new one. We advise you
to replace the lter at least once a year.
The suction opening in
the bottom of the dust
container is clogged.
Clean the suction opening (see chapter ‘Cleaning
and maintenance’).
ENGLISH 13