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Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, trouble-
shooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and
warranty claims. The customer service department is available between 9AM and 5 PM (Eastern standard time) at 1-866-820-8686
or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3.A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before
providing replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the above
information.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labour costs for removal and reinstallation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners.
ORDERING REPLACEMENT PARTS
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