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Problem Possible Causes Solution
Dry spots on waterfall
surface.
Insufficientflow. Increase flow by opening water flow valve.
Surface not cleaned
properly.
Clean with liquidTSP (or TSP Substitute)to remove oily residue.
Lights not working. Lights not plugged in. Plug lights into nearestelectrical receptacle.
UV-light not plugged in. Plug UV-light intonearest electrical receptacle.UV-light notworking.
(optional)
Improper start-up procedure.
Ensure surface of waterfall is wet before starting by spraying with water or
washing with wet cloth.
Bulb(s) are broken. Replace light bulb(s).
Bulb no longer good. Replace UV-light bulb.
Water leaking on floor.
Water level too high. Check that the basin drain is hooked-up properly and not blocked,
preventing water from escaping. Ensure that there is adequate drop from
the fountain to the basin. Also check that the float valve is working properly
and not overfilling the basin.
Leaking connection. Check all connections and ensure they are tight. If leaking, re-tighten.
Weld leaking in waterfall
housing.
Inspect waterfall thoughly and ascertain exactlywhere the leak is coming
from. Drain all water, and dry thoroughly. Apply a bead of clear silicone to
the inside surface of the weld. Let stand 24 hours before re-filling with
water.
Plugged ports in manifold. Turn off water and remove manifold tube. Inspect and clean. See cleaning
instructions.
Water leaking out sides of
waterfall.
Wipe the sides of the waterfall frame with an oiled(WD40) rag to repel water.
TROUBLESHOOTING
Drain is gurgling. Insufficient drop from
fountain to basin.
Ensure there is at least 1” per foot drop from the fountain outlet to the basin
inlet.
P-trap created in drain line. Ensure that there is a consistent slope from the fountain outlet to basin inlet
without a dip that would trap water.
Certain drain configurations
may have a tendency to
gurgle.
Reduce the flow through the flow control valve, or loosen the white fitting in
the left hand drain (loosen a couple of turns at a time, and then test).
Water dripping from lip
of top retainer.
Decorative panel is not
touching front lip of retainer.
Remove the panel and flex out the panel tensionsprings. Ensure positive
tension on panel. Replacethe decorative panel.
Water not flowing. Pump not plugged in.
Plug pump into nearest GFIprotected receptacle.
Insufficient water level. Add water to recommended level. Pump must be submerged by 1-2” at all
times.
Pump is “vapour-locked”. The pump may have an air bubble in it, preventing it from pushing water
through. Unplug the pump, and plug it back in several times, or momentarily
turn the valve to the purge setting.
Water flowcontrol valve
turned off.
Turn valve to on position.
Sediment filter plugged.
Replace filter.
Pump burned out. Replace pump.
Waterfall appears to
be rusting.
High concentration of iron in
water.
The waterfall and components are made entirely of stainless steel and
cannot rust. Use CLR remover to clean the iron deposits off the affected
areas and refill the waterfall withthe recommended distilled water.
Burrs on edges of LUXIDIO
panel.
Turn off the water. Remove the burr on the edge of the groove with a utility
knife.