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TROUBLESHOOTING
INS238
Water not on.
Power supply failure.
Battery is weak.
Sensor distance too short into bowl.
Electronic circuit board is defective.
Sensor eyes are defective.
Solenoid valve is clogged.
In-line filter is clogged.
Solenoid coil is defective.
Faucet will
not turn on
Check water supply.
Check wires and connections.
Red indicator light stays on, no click.
Use hand/palm to find focal point.
Change batteries but no light or action.
Re-inserting battery, red light doesn’t
blink.
Solenoid is clicking but no water.
Open clean-out filter screen (7) and trap.
No clicking after re-inserting battery.
Turn on water supply.
Reconnect battery holder wires.
Replace batteries.
Adjust sensor distance
(see Table E).
Replace circuit board.
Replace sensor eyes and cable.
Clean solenoid and water pathway.
Clean the filter.
Replace solenoid coil.
Faucet will
not shut
off.
Remove battery. If faucet stops running, the problem is electronic (sensor is defective; replace sensor, or, sensor
distance adjustment is too long, adjust sensor distance adjustment). If the faucet continues to run, the problem is
mechanical. See below for remedy.
Solenoid valve is clogged or sticking.
Faucet
drips.
Open solenoid valve and check for debris. Clean solenoid valve and water pathway.
Replace piston, spring or disc.
For further assistance, call Moen at 1-800-289-6636.
Problem Possible Cause To Diagnose Remedy
Electronic Faucet-Troubleshooting Guide Battery Powered
Normal operation: When new batteries are inserted, the red indicator light on faucet and the lights on circuit board will blink. When a user’s hands
are placed under the spout, the red light will flash one time and water starts to flow. Water stops when hands are removed. Red indicator light stays
on when battery is low.
NOTE: The reset button must be pressed after changing the battery in order to ensure the faucet functions properly.
Faucets made of leaded brass alloys may contribute small amounts of lead to water that is
allowed to stand in contact with the brass. The amount of lead contributed by any faucet is
highest when the faucet is new. The following steps may reduce potential exposure to lead
from faucets and other parts of the plumbing system:
• Always run the water for a few seconds prior to use for drinking or cooking
• Use only cold water for drinking or cooking
• If you wish to flush the entire plumbing system of water that has been standing in the pipes
or other fittings, run the cold water until the temperature of the water drops, indicating water
coming from the outside main
• If you are concerned about lead in your water, have your water tested by a certified
laboratory in your area
WARRANTY CONSUMER INFORMATION
Moen Incorporated • 25300 Al Moen Drive • North Olmsted, OH 44070-8022 U.S.A. In Canada Moen Inc. • 2816 Bristol Circle • Oakville, Ontario L6H5S7
HELPLINE:
1 (800) BUY MOEN
[289-6636]
In the U.S. call our toll free Helpline number, for answers
to any product installation, or warranty questions.
In Canada:
Toronto: 905-829-3400;
Rest of Canada: 1-800-465-6130
In Mexico:
(84) 88-08-26, 88-08-27, o 91-800-84-345
Moen products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser
for as long as the original consumer purchaser owns their home (the “Warranty Period” for homeowners), that this faucet will be leak and drip-free
during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. All other purchasers
(including purchasers for industrial, commercial and business use) are warranted for a period of 1 year from the original date of purchase (the “Warranty
Period” for non-homeowners).
If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet
back in good working condition and will replace FREE OF CHARGE,
any part or finish that proves defective in material and manufacturing workmanship, under
normal installation, use and service. Replacement parts may be obtained by calling
1-800-289-6636 (Canada 1-800-465-6130), or by writing to the address shown. Proof of purchase (original sales receipt) from the original consumer
purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts are not covered by this warranty.
This warranty is applicable only to faucets purchased after December 1995 and shall be effective from the date of purchase as shown on purchaser’s
receipt.
This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse,
product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or
yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement,
nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this
warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including
without restriction those of merchantability or of fitness for use.
Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province
to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen Incorporated using the
address below. Explain the defect and include proof of purchase and your name, address, area code and telephone number.