Filter
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TROUBLESHOOTING
PROBLEM: Water flows from both outlets, filter and unfiltered, when the filter button is
pushed.
SOLUTION: No filter is installed, install a filter.
PROBLEM: After installing a new filter, the filter life indicator still flashes red.
SOLUTION: Filter life indicator was not reset, or the attempt to reset the indicator did
not work. Perform reset sequence.
PROBLEM: Reversed Hot & Cold positions.
SOLUTION: HELPFUL HINTS: IT IS NOT NECESSARY TO SHUT OFF WATER SUPPLIES.
HANDLE SCREW REQUIRES A 7/64” HEX KEY WRENCH.
1. Remove plug button (3) from the handle by prying the button
upwards from the bottom center. If a tool is required, use something
which will not scratch the handle. Remove set screw (2), handle body
(1), dome and pivot retainer assembly (4), cartridge screw (5), handle
adapter and handle connector assembly (6).
2. Turn cartridge stem around so that the notch is turned one half turn or
180°.
3. Reinstall as follows: Be sure retainer clip (11) is present on cartridge
stem and raised edge of pivot stop (7) faces front. Note orientation of
handle adapter & connector assembly (6 ) in the exploded view.
Completely tighten cartridge screw (5) to prevent unwanted closure
of faucet. Thread on dome clockwise until hand tight. Reinstall handle
body (1), set screw (2) and plug button (3).
PROBLEM: Faucet head is loose and water flows freely from between the head and
spout.
SOLUTION: The head was not locked in place correctly. Reinstall the head and filter
assembly.
PROBLEM: Slow or uneven water flow in filtered mode.
SOLUTION: Filter cartridge may be clogged with captured contaminants. Replace filter
cartridge. If problem persists call Moen Helpline at 1-877-DRINK-H2O
(1-877-374-6542)
PROBLEM: Electronic display doesn’t function.
SOLUTION: Replace battery.
PROBLEM: Irregular/low water flow
SOLUTION: Remove the areator from filtering head and flush thoroughly, then reinstall.
Moen aerators comply with government regulations to save both water and
energy. Your old faucet may not have met these standards.
PROBLEM: Faucet head spacer is mis-aligned
SOLUTION: Wet faucet head spacer prior to installing the filter and faucet head assembly.
If condition persists call Moen Helpline at 1-877-DRINK-H2O (1-877-374-6542).
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TURN STEM
1/2 TURN
NOTCHED
FLAT
ON STEM
7
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CARE AND MAINTENANCE
All that is needed to clean your faucet is a soft damp cloth. Moen does not
recommend the use of scour pads, cleansers or chemicals. The abrasive nature
of these substances could damage the faucet’s finish. A non abrasive car wax will
help to protect the finish. DO NOT SUBMERGE OR PLACE FAUCET HEAD IN
DISHWASHER.
INS215A
10
HELPLINE: 1-877-DRINK-H2O
1-877-(374-6542)