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TROUBLESHOOTING &CUSTOMER SUPPORT
Top Innovations, Inc.
13
PROBLEM
Water spills out from Water
Reservoir fill hole when adding
water.
Water Reservoir is already full.
Do not try to add any more water.
Water Reservoir is too hot to be
refilled.
Allow more cooling time before
refilling.
Fill Water Reservoir more slowly.
Be sure to utilize the provided
Measuring Cup and Water Funnel
to refill the unit.
Accessories do not stay firmly
attached to main steam nozzle.
Accessories are not being properly
installed.
Review steps for proper
installation of accessories on
pages 7 & 8 of this manual.
Check to ensure that accessories
are installed correctly.
Accessories or main steam nozzle
is damaged or otherwise incorrect.
Contact our Customer Service
Department for assistance.
POSSIBLE CAUSE SOLUTION
CUSTOMER SUPPORT
For problems with your Heavy-Duty Steam Cleaner, please refer to the troubleshooting guide
located on Pages 12 & 13. Additional inquiries should be directed to our Customer Support
services through our Web site, www
.TopInnovations.com, on the Contact Us Web page.
If you do not have internet access, you may also contact our Customer Support Department by
telephone, at 1-800-711-6617 or 1-816-584-9700, ext. 130 or 131.
NOTE: In order for
our customer service representatives to help you as quickly and
efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product Serial Number
PRODUCT SERIAL NUMBER
For your convenience, space has been provided below for you to record the serial number of
your unit (located on the back or bottom of the unit) for easy reference when contacting our
Customer Service Department.
__________________ - _____________________________________