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Maintenance 21
© Travis Industries 4050812 100-01168_001
Troubleshooting Table
Problem: Possible Cause: Don't Call for Service
Until You:
Pilot Will Not Light
A gas shut off valve is turned off
The gas control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
No Propane in Tank
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Check Tank Level
Main Burners Will
Not Start
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Remote Control
Does Not Work
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote is too far away from the fireplace
The remote control receiver is turned "Off"
One of the two remote control batteries is dead
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
Use the remote closer to the fireplace
See the remote control instructions
See the remote control instructions
Thermostat Does
Not Work
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See "Thermostat Operation"
Fireplace Will Not
Distribute Heat
The fireplace is not getting electricity
The fireplace is not up to temperature
Check the breaker switch
See "Operating Your Fireplace"
Pilot Goes Out
Intermittently
The gas supply has been shut off Keep the gas supply turned on
Flames Are Too
Blue
The fireplace has just been started
Improper air shutter adjustment
This is normal - see "Starting the
Fireplace for the First Time"
Adjust Air Shutter - contact your dealer
Flames Are Too
Short (Under 6")
The flame height may be turned too low Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Thin Layer of Soot
Covers the Glass
The logs or coals are placed incorrectly
Improper air shutter adjustment
See "Log Set Installation"
Adjust Air Shutter - contact your dealer