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FREQUENTLY ASKED QUESTIONS
WARNING: Risk of fire, damage to property, or injury may result if requirements are not met.
Q. My heater’s power cord gets warm. My cord is showing signs of heat or melting at the outlet. Is this
normal?
A. A warm power cord is normal. These power cords are rated safe for up to 105°C/ 221°F by the UL, CSA,
or ETL. The exception is, if you detect heat, smoke, or signs of melting at the contact point of the wall
outlet, it may be due to loose or worn wall contacts (or arcing). Please stop using the heater immediately,
contact warranty support for a replacement power cord, and have a certified electrician replace the wall
outlet as soon as possible.
PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet and turn on
the power switch on the rear of the unit. Only operate heater in upright position.
Insert two AAA batteries into the remote control before using (batteries not included). *(Not all products
will include a remote control.)
Please note that infrared heaters do not heat like a traditional space heater. You should not expect infrared
heaters to blow hot air like a traditional space heater. Infrared heaters heat objects not air. Infrared heaters
are intended to supplement an already heated, insulated room. Square footage specifications assume a
single enclosed room not an entire home. Infrared heaters do not heat through walls, floors, and are
not intended to replace a main heat source. Infrared heat can take at least 24 hours to warm a room but
operate much more efficiently to maintain the desired temperature. Infrared heaters will not work well in
uninsulated unheated spaces like screened in porches, RV’s, garages, unheated basements, etc.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The heater does not
turn on.
1. The power cord is not plugged
in.
2. The electricity at the main fuse
box is not working.
3. The battery in the remote
control is dead.
4. The thermostat on the heater
is set lower than the room
temperature.
5. The power switch in the back
of the unit is not in the ON
position.
1. Plug the power cord into an
electrical outlet.
2. Check the electricity at the main
fuse box.
3. Replace the batteries in the remote
control.
4. Increase the thermostat
temperature on the heater for a
higher heat setting.
5. Switch the power switch to the ON
position.
The heater displays
an error code “E2”
1. Temperature sensor not
functioning properly.
1. Please contact technical support.