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Installation Checkout (cont.)
NOTE: For more information about using the user interface and its menus, refer to the user interface
Homeowners Guide.
At the main menu of the interface select SHOWER > Options > All On. This will select all connected
components and purge the air from the system.
Check for leaks and make any adjustments as needed.
Verify that the water flow is sufficient for your showering needs.
6. Troubleshooting
CAUTION: Risk of personal injury. The valve may contain hot water; be careful when draining any
residual water.
IMPORTANT! Turn off the power and water supply to the valve before performing any maintenance.
It is recommended that any valve maintenance should be performed by an authorized Kohler service
representative.
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4-KOHLER.
Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. Control panel is not lit. A. Power supply is not plugged
into the outlet.
A. Plug the power supply into the
outlet.
B. Power supply connection to the
valve may be loose or
disconnected.
B. Check power supply connections to
the valve and reconnect if needed.
C. Interface cable connections may
be loose or disconnected.
C. Check all interface cable
connections, connect if needed.
D. Circuit breaker has been
tripped.
D. Reset the circuit breaker.
E. The valve memory may require
resetting.
E. Disconnect and reconnect the
power supply from the valve.
F. If none of the recommended
actions for the above issues
correct the symptom, the valve
or interface requires servicing.
F. Contact your Kohler Co. authorized
service representative.
2. The interface power
indicator pulses but does
not turn on.
A. Interface cable connections may
be loose or disconnected.
A. Check all interface cable
connections, connect if needed.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
B. Contact your Kohler Co. authorized
service representative.
3. The interface functions
normally but no water
flows from the
components.
A. Inlet/outlet fittings may be
blocked.
A. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the ″Clean the
Inlet Screens″ section in the Valve
Homeowners Guide.
B. Hot and cold water supplies are
not turned on.
B. Turn on the water supply to the
valve.
C. The valve memory may require
resetting.
C. Disconnect and reconnect the
power supply from the valve.
D. System error. D. Check the user interface for an
error code. Refer to the
″Diagnostics″ section in the Digital
Interface Homeowners Guide.
1043184-2-B 10 Kohler Co.